Borderfree® Retail

End-to-end global retailing solutions.

Borderfree Retail is a full stack end-to-end solution that expands your global footprint – from delivering global consumers to your site, all the way to providing unparalleled customer service.  No matter where you are in your cross-border journey, we’re here to get you up and running around the world.

Current clients: Access management tools. 

Borderfree® Retail Features

Demand Generation

From consumer research to localised marketing campaigns, we bring the world to you. Tap into our growing database of cross-border shoppers and participate in our marketing programs that utilise in-country channels like social, search and partnerships to drive incremental sales and brand exposure.

Website Localisation.

Our proprietary technology localises your domestic site in 220 countries for consumer conversion optimisation. Translation, currency and country-specific promotions and product pricing are a breeze. There’s no need to incur incremental costs to build & maintain in-country sites or invest in infrastructure for inventory management.

Landed Costs & Compliance

By selecting our Delivered Duty Paid or “DDP” option, you’ll provide cost clarity to your customers by presenting guaranteed duties and taxes before check-out with no COD surprises upon delivery. We rate and calculate your product catalogue, restricting where applicable, while handling all compliance-related functions.

Payments & Risk.

We offer a vast selection of global and in-market payment options, and serve as the exporter of record and principal party in interest. And as the “Merchant of Record” (MOR) we handle all payment processing and fraud management, insulating our clients from bad debt and chargebacks.

Logistics Management.

The shipping and package delivery experience is an extension of your brand. After your parcels are prepared for international delivery at our domestic processing hubs, they are handed off to best-in-class carriers within our global network for fast and cost effective delivery. We also handle returns, offer parcel protection, and provide tools for easy package tracking.

Customer Care.

Empower your customer service reps to provide the highest level of support with our Consulate tool, a robust, web-based customer service application to answer order-related and tracking questions from your international customers. Our 24/7 call centres cover 15 languages and are available to help more difficult issues when they arise.

Support You Can Count On.

Our dedicated client engagement team is at-the-ready to provide the support you need for business performance, reporting, promotion development and analysis, consumer inquiries, returns management and more. With a growing client list of over 300 retailers, Pitney Bowes has the experience and expertise you need to successfully go global.

Borderfree® Retail’s global reach

13 Languages

15 Payment Methods

70 Plus Currencies

2 Million Active Consumers