Quality

The key to our success is a focus on relationships that reflect honesty, trust, professionalism and mutual support. Through these relationships, we bring value to and draw value from employees, customers, partners, investors and the communities in which we do business. Providing high quality financial services to Pitney Bowes customers is our reason to be.

Our philosophy; 'We treat others as we would want to be treated' is underpinned by our resolve to understand customer needs and tailor everything we do to meet those needs.

Quality is fundamental to Pitney Bowes Financial Services International and the company is constantly striving to improve its services and methods of operation.

PBFSI follows a continuous quality improvement process involving all staff.

Specific quality initiatives include:

	ISO 9001 Pitney Bowes Finance PLC has held the ISO9001 accreditation since February 1996. The accreditation states that we have implemented a quality business system and its documented procedures are consistent with the requirements of this International Standard.
	Finance & Leasing Association Pitney Bowes Finance PLC is a member of the Finance and Leasing Association which works to promote high standards of lending and leasing. Compliance with a Code of Practice is a condition of full membership of the Association.