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The CRM Watchlist is an annual ranking of some of the world’s leading names among companies that are pursuing – and successfully implementing – innovative new approaches to customer engagement, technology solutions and data analytics.
Call centres need to undergo a Digital Transformation that breaks down multichannel silos and unifies disparate data for more personalised customer interactions.
Customer engagement is all about what you know, and how you maximise that information.
Fuelled by rising customer expectations, digital transformation has to be top of mind for CEOs and CXOs.
View or take part in one or more of our webcasts to take in-depth look at our Communicate Solutions, their core components and how they will play a pivotal part in your CX and digital transformation strategy.
Communicate is a suite of solutions aimed at creating more meaningful, relevant interactions between businesses and their customers throughout the customer lifecycle.
Communicate is a wide-ranging suite of solutions to accommodate the CX needs of an equally wide range of brands and their target audiences.
It’s not just a theory – video marketing adds a demonstrable, dollar-sign value-add to your revenue stream
Learn five essential factors for creating a customer experience that keeps customers coming back for years to come.
By engaging customers with individual messages that are relevant to their needs and situations, insurers can create a relationship that lasts.
As other industries roil with technological disruption, it’s up to the insurance industry to stay one step ahead of the game. That means building new solutions that can allow for faster time-to-market, better consumer engagement and a more personal experience.
Videos help homeowners better understand their policies, improving customer loyalty.
"When your customers own your business, it is especially important to treat each of them as an individual, to make each of them feel valued. Pitney Bowes technology is providing Nationwide with a real-time single view of its customers to help align offers and promotions to customer needs."
Alex Bannister, Head of retail strategy division, Nationwide Building Society