DM300M, DM400M, DM475M Franking Machine Support
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Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Top Articles
Add postage in multiples of £50 to resolve error 104.
A Waste Tank Full or Ink Waste Tray Full message on your franking machine means your ink system requires maintenance.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Answer a few questions to be guided to the correct solution for your specific connection problem.
Installation, Setting Up & Drivers
Sign in to Your Account and create a case if you are missing items when installing your franking machine.
The serial number on the Royal Mail licence does not match the serial number on the franking machine
Create a case in Your Account if the serial number on the franking machine and licence do not match.
Create a case in Your Account if the meter number on the refill receipt and the serial number on the delivery note do not match.
Download software updates to ensure your franking machine is fully up to date and in optimal condition.
Network & Connectivity
Restart the franking machine and check the troubleshooting for each connection method to resolve connection errors.
The "Internet not detected" system message occurs when PC Meter Connect is not configured to use a Proxy server.
Learn how to resolve PC Meter Connect connection issues.
Revise your Internet settings to resolve the message unable to connect to Pitney Bowes.
Restart your franking machine, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
Answer a few questions to be guided to the correct solution for your specific connection problem.
Check the physical connection, the network settings and check for firewall issues to resolve LAN connection issues.
Problems with the settings, the physical connections, or a firewall may cause the No Dial Tone message to appear.
Restart the SmartLink Cellular device and franking machine, check the connections, to resolve the connection issues.
Check to ensure that you have the latest version of PC Meter Connect.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre.
Learn how to configure a static IP address on the DM300M-DM475.
You can connect to the Pitney Bowes Data Centre using the USB LAN Kit with a Local Area Network (LAN) that has internet access.
The MAC Address is useful for your I.T. or network administrator as they may need the unique address of your franking machine to assist with any connectivity issues.
A Proxy server is a computer that acts as a gateway between your local network, your device, and the internet. Proxy servers provide increased performance and security.
Use PC Meter Connect software to turn your computer into a connection device that connects your franking machine to the Pitney Bowes Data Centre. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Upgrade your existing PC Meter Connect software so that you can continue to connect your franking machine to the Pitney Bowes Data Centre and get postage funds and rate updates.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wireless connection issues.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device.
The white SmartLink cellular device allows you to add funds to your franking machine, perform automatic updates, and receive alerts using the cellular network.
Perform a factory reset on your SmartLink device if your franking machine cannot update software, add postage or otherwise communicate with the Pitney Bowes Data Centre.
Use these network requirements to prepare your IT and local network environment for connecting your DM60, DM110i-DM220i and DM300M-DM475.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Features & Settings
You can stop your franking machine offering you a receipt after you print each Special Delivery or Signed For mailpiece.
You can stop your franking machine offering you a Special Delivery or Signed For receipt during a data upload.
Add presets to save your most frequently used settings to use time and time again.
Add presets to save your most frequently used settings to use time and time again.
Customise your mail by adding an Envelope Message.
The Supervisor Password prevents unauthorised access to the postage refill and setup procedures.
A lock code prevents unauthorised access to the franking machine when it enters sleep mode or when you turn it on.
You can create an envelope message that gets printed directly on any piece of mail.
Zero the scale to set the weight to zero grams.
Zero the scale, enable the Attached Scale option, level the scale and restart your franking machine to resolve the scale not weighing correctly.
Use the correct class for your mail to prevent the message Mail Exceeds Weight Limit or Capacity appearing.
Use Differential Weighing to calculate then print the price of each mailpiece as you remove it from the scale.
Check the sealant level, check for a dry or dirty moistener brush and depress all the mail to ensure the sealant is applied well to resolve sealing issues.
The date on your franking machine changes to the next day at 5 pm every evening in order to meet Royal Mail requirements.
Watch the video or follow the instructions to learn how to run mail through your franking machine.
The postal frank contains required elements that identify the mailer and the type of mail. Optional elements include advertising graphics and logos.
Printing
Replace the ink cartridge when the low ink warning appears to ensure your franking machine is in optimal working condition.
Try checking your ink cartridge and performing maintenance to improve your print quality.
Perform a purge if there is an issue with the print quality on your franking machine.
Mailing & Shipping
For a full list of which services are available please contact Royal Mail.
If you use Signed For rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
A Surcharge Payment allows you to print a custom postage amount on your franking machine. You can enter any value from £0.00 up to £999.99.
Watch the video or follow the instructions to learn how to run mail through your franking machine.
In the UK, you can print a Pitney Bowes PrePay reply envelope for First and Second class letters up to 100 grams in weight.
Network & Connectivity
Restart the franking machine and check the troubleshooting for each connection method to resolve connection errors.
The "Internet not detected" system message occurs when PC Meter Connect is not configured to use a Proxy server.
Learn how to resolve PC Meter Connect connection issues.
Revise your Internet settings to resolve the message unable to connect to Pitney Bowes.
Restart your franking machine, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
Answer a few questions to be guided to the correct solution for your specific connection problem.
Check the physical connection, the network settings and check for firewall issues to resolve LAN connection issues.
Problems with the settings, the physical connections, or a firewall may cause the No Dial Tone message to appear.
Restart the SmartLink Cellular device and franking machine, check the connections, to resolve the connection issues.
Check to ensure that you have the latest version of PC Meter Connect.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre.
Learn how to configure a static IP address on the DM300M-DM475.
You can connect to the Pitney Bowes Data Centre using the USB LAN Kit with a Local Area Network (LAN) that has internet access.
The MAC Address is useful for your I.T. or network administrator as they may need the unique address of your franking machine to assist with any connectivity issues.
A Proxy server is a computer that acts as a gateway between your local network, your device, and the internet. Proxy servers provide increased performance and security.
Use PC Meter Connect software to turn your computer into a connection device that connects your franking machine to the Pitney Bowes Data Centre. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Upgrade your existing PC Meter Connect software so that you can continue to connect your franking machine to the Pitney Bowes Data Centre and get postage funds and rate updates.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wireless connection issues.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device.
The white SmartLink cellular device allows you to add funds to your franking machine, perform automatic updates, and receive alerts using the cellular network.
Perform a factory reset on your SmartLink device if your franking machine cannot update software, add postage or otherwise communicate with the Pitney Bowes Data Centre.
Use these network requirements to prepare your IT and local network environment for connecting your DM60, DM110i-DM220i and DM300M-DM475.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Printing
Try checking your ink cartridge and performing maintenance to improve your print quality.
Perform a purge if there is an issue with the print quality on your franking machine.
Replace the ink cartridge when the low ink warning appears to ensure your franking machine is in optimal working condition.
Errors & Troubleshooting
Ensure the franking machine is not in sleep mode, the power switch is on, the power lead is connected to a functioning socket or alter the contrast to resolve no power or a blank display
For a full list of which services are available please contact Royal Mail.
Restart the franking machine and try gently pushing the key to its original position to resolve the keyboard sticking.
See the Adding accounts to your online profile article to resolve the No Meter Associated message in Inview.
Sign in to Your Account and create a case if you are missing items when installing your franking machine.
The serial number on the Royal Mail licence does not match the serial number on the franking machine
Create a case in Your Account if the serial number on the franking machine and licence do not match.
Create a case in Your Account if the meter number on the refill receipt and the serial number on the delivery note do not match.
Reboot your franking machine to clear error code 107 (invalid software) on DM Series franking machines.
Restart your meter or reseat your ink cartridge to resolve errors 2442 or 2443.
Restart your meter, replace the USB memory stick in another USB port or turn off Inview Accounting to resolve System Fault 1EFC.
Restart the franking machine to resolve error 46.
Clean along the path mail takes to resolve the mailpiece too long message.
Upload then clear the Accounting data to resolve the message Accounting Period Ended.
Connect to Pitney Bowes, perform a balance enquiry or restart your franking machine to resolve the Data Capture Upload Due or Data Capture Upload Required message.
Check the scale is weighing correctly and ensure the correct postal class is used to resolve the Invalid Preset message.
Connect your franking machine to Pitney Bowes and download any available updates to resolve the Missing Graphic message.
Restart the franking machine and download any available software to resolve errors 110c, 1103, 11DA or 1109.
A Waste Tank Full or Ink Waste Tray Full message on your franking machine means your ink system requires maintenance.
Restart the franking machine to resolve the Low Sector message.
One of the two internal batteries is running low and approaching end of life.
Restart the franking machine to resolve the Manufacturing Mode message.
Restart the franking machine to resolve errors 2544, E2544, 2540, meter disabled or 011b.
Press Clear and look for another error code to resolve errors 0810 and 081B.
Check all the covers are closed and restart your franking machine to resolve the Cover Open message.
Restart the franking machine to resolve errors that begin with 23.
Restart the franking machine to resolve the FLASH NEEDS INIT message.
Restart your franking machine to resolve errors 24A1, 24A2, 24A3, 24A4 and 24A5.
Restart the franking machine to resolve System Fault 2003.
Consult your IT department to complete the installation of PC Meter Connect if Windows error 2809 appears on your computer.
Ensure you select an account to resolve the message Account Discrepancy £xxxx had been spent without being recorded to the external memory.
Make sure the USB memory stick is connected properly, restart the Franking Machine or turn off InView Accounting if you do not use it to resolve Insert Memory Stick or External Memory Not Responding messages.
Maintenance
Ensure you keep your franking machine free from dust and debris to help prevent paper jams.
Ensure that your mailing material meets specifications and check your franking machine to remove dust and debris to resolve jamming issues.
Check for jammed material and restart your franking machine to resolve the Clear Print Transport message.
Poor print quality after you installed a new ink cartridge or cleaned the printhead is a sign that you need to replace the printhead.
Try checking your ink cartridge and performing maintenance to improve your print quality.
Check the sealant level, check for a dry or dirty moistener brush and depress all the mail to ensure the sealant is applied well to resolve sealing issues.
Refilling Postage
Add postage in multiples of £50 to resolve error 104.
Refill your franking machine for a smaller amount or check your postage balance to the resolve Balance Too Low or Insufficient Funds message.
Log in to Your Account and review your accounts for any outstanding balances due to resolve error 7 or 11.
Use your franking machine to check your postage balance within your Pitney Bowes account.
Refill your postage funds as soon as you receive a message that your funds are low.
Run the Last 5 Refills report to learn the date, time, and amount of the last 5 refills.
Set the low funds warning to warn you when the postage in the franking machine reaches a certain amount. Use this warning as a reminder to add more postage to your franking machine.
You can apply to Royal Mail for a refund if your mail is damaged or has been printed incorrectly.
Pitney Bowes starts the process of collecting your old franking machine once you receive a new franking machine or cancel your old franking machine.
Rate Change
Download software updates to ensure your franking machine is fully up to date and in optimal condition.
To get the latest Royal Mail rates, perform a rate update on the franking machine to ensure that you print accurate postage.
Reporting, History & Accounting
Upload then clear the Accounting data to resolve the message Accounting Period Ended.
Turn off Inview Accounting if you no longer need to record Inview accounting data.
If you use the departmental accounting feature to track postage you must add at least one account to use accounting.
Set the accounting period to track transactions using your organisation's fiscal year and intervals (monthly, quarterly, etc.).
You can use the accounting feature to track the postage that departments or individuals within your organisation use.
Use INVIEW™ Total Meter Reporting to help you run reports to analyse your postage use.
Manually print a Customer Receipt to keep another copy of a receipt or if you do not print receipts when you frank Special Delivery or Signed For mail.