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Technical Support and Client Service contact information is provided below according to your Pitney Bowes Software product group.

Contact information for other geographies is available for your convenience.

Consider the following guidelines when determining whether you need to contact Technical Support or Client Service:

  • Technical Support - Questions about the installation or use of your software, including error messages and other questions about the use of your software.
  • Client Service - Product unlocking [MapInfo products], order status, tracking number or any other general enquiry.
  • Mailing Equipment including Franking Machine Software Support - Visit the Franking Machine Software Support pages

MapInfo, Confirm, DOC1, Sagent, Spectrum, Portrait Products, Production Intelligence, OfficeMail, DFWorks, EngageOne, and EngageOne Video

Technical Support:

Hours: Monday - Friday from 9:00 am to 5:30 pm GMT, excluding UK Bank Holidays

Phone: +44 800 840 0001

Online: www.pitneybowes.com/softwaresupport

Client Service:

Phone: +44 800 840 0001

Online: www.pitneybowes.com/softwaresupport

Encom Products

Technical Support:

Hours: Monday - Friday from 8:00 am - 6:00 pm AEST, excluding Australia Bank Holidays

Phone: +61 7 3226 4560

Online: www.pitneybowes.com/softwaresupport

Client Service:

Phone: +61 2 9437 6255

Online: www.pitneybowes.com/softwaresupport

Pitney Bowes Franking Machine Products

Technical Support / Client Service:

Hours: Monday - Friday from 9:00 am to 5:00 pm GMT, excluding UK Bank Holidays

Phone: +44 844 4 992 992 (Calls are charged at 5p per minute plus your phone company’s access charge.)

Fax: +44 8792 415 249

Email: ukenquiries@pb.com