Communicate in a relevant and timely manner across all customer touchpoints.
Build brand loyalty. Improve customer satisfaction. Create new revenue opportunities. Reduce customer care costs.
Get the results your business needs
Drive revenue growth by creating higher converting engagement opportunities.
Reduce costs by targeting the right customers at the right time.
Manage risk by delivering the accurate message to the correct audience.
Increase customer satisfaction with timely and relevant customer engagement.
Customer Engagement Solutions Portfolio
Evolve to video that interacts with your customers
Offer customers an enticing, two-way opportunity to interact with experts and streamline service with proven, real-time video content that anticipates customer needs and provides content they will choose to engage.
- Drive sales volume and velocity
- Service customers for less
- Explain bills and statements
- Reduce call volume
- Increase on-time bill payments
EngageOne® Digital Designer
Design responsive digital communications quickly and easily.
Create more engaging end to end communications with Digital Designer. Simple yet powerful browser-based interface lets anyone create and deliver email, SMS and push notifications to interactive, dynamic content optimized for display on any device.
Fast access to customer communications through business systems and portals
Improve customer service, digital self-service and compliance while reducing costs. The EngageOne Vault interactive document archive and retrieval system offers the fast, flexible deployment and exceptional performance you need.
Deliver personalized multichannel communications in batch or real time.
Take customer engagement to a whole new level. This high-performance communications hub uses sophisticated templates and application logic to weave customer data and custom content into compelling, cost-effective multichannel campaigns.
Let our experts help bring out the best in your technology investments.
When your business requires consulting or implementation support, analytics or managed services, you can rely on Pitney Bowes. The Pitney Bowes® PathwayTM methodology provides a clear, concise and detailed path, mitigates risk and creates a shared understanding among stakeholders and team members. Our Professional Services Team will apply proven methodologies and expertise—and help you to cost-effectively plan, build, and deploy high-performance solutions, ensure compliance, and satisfy customers.
Healthcare Member Engagement
Solutions designed to improve healthcare member engagement
Gain the ability to effectively communicate complex subject matter that’s highly interactive and personalized. With our healthcare solutions featuring EngageOne® Video, you can accurately address the diverse needs of the Healthcare industry, including:
- Open enrolment
- Care management
- Broker enablement
- Explaining statements and EOBs
Insurance Customer Engagement
Boost business, reduce costs and improve efficiencies. When you offer a real-time Interactive Personalized Video experience, it’s simple.
Gain the ability to effectively communicate complex subject matter that’s highly interactive and personalized. With our Insurance solutions featuring EngageOne® Video, you can accurately address the diverse needs of the Insurance industry, including:
- Explaining policy terms
- Claim handling
- Broker enablement
- Upsell and cross sell
- Billing concerns and questions