Build relationships that last with powerful self-service experiences.

EngageOne® Liaison™

Your customers want to do more online. EngageOne Liaison delivers the satisfying experience they're looking for. Now you can offer digital self service that's simple to use, personal and far more engaging. 

EngageOne Liaison makes it easy to transform your online billing services into uniquely personalized, satisfying experiences. You can reduce costs and take the pressure off your call center by providing access to clear answers in just a few clicks, any time, on any device.

Use insights from customer data to serve up relevant messages and offers at just the right time. Innovative features such as interactive bills and video explainers lead to powerful engagements that reflect each customer's needs and preferences.

With EngageOne Liaison you can:

  • Quickly create customized portals that meet customer needs.
  • Connect front and back office systems so customer data can be shared easily.
  • Build on your existing systems and processes.
  • Add new capabilities incrementally, as needed.
  • Enrich your existing solution with innovative features including interactive, personalized video.
  • Support complex corporate hierarchies and multiple back office systems.

Robust

  • Support web, mobile, SMS and IVR.
  • Offer consumer and B2B billing solutions.
  • Handle complex account structures and hierarchies.


Flexible

  • Adapts to the needs of small or large billers
  • Includes use-case models that make customization easy


Efficient

  • Reduces call center volume
  • Enables CSRs to act on behalf of the customer


Empowering

  • Rich functionalities help customers do more with their bills
  • In-bill help pre-empt the need for calls


Personalized

  • Analytics help you understand individual customers and trends
  • Intuitively reflect customer needs


Easy to install and use

  • Low cost of ownership
  • Rapid implementation
  • On premise or in the cloud

EngageOne Liaison can be tailored to the specific needs of your industry. It is quick to deploy, and significantly lowers total cost of ownership compared to other solutions.

  • Telecommunications
  • Cable
  • Utilities
  • Financial Services
  • Healthcare