Respond to customers with real-time, personalized communications.

EngageOne® Interactive

Some communications require a human touch. EngageOne Interactive makes it easy for staff members to efficiently engage customers in ways that are accurate, personalized and totally compliant. 

EngageOne Interactive frees your staff to interact with documents as easily and intuitively as they interact with your customers. There’s no need for error-prone Word macros. EngageOne Interactive offers your team everything they need to create accurate, personalized and compliant correspondence in any language.

  • Instant access to templates
  • Rules-based editing
  • Intuitive prompts
  • Direct data links

Staff can view and edit documents in real time using pre-approved content. They’ll see edits in real time, just as they will appear to the customer. When ready, they can quickly optimize each document for delivery via the customer's preferred communication channel, adding attachments as needed. With one solution, you can:

  • Speed production and reduce errors.
  • Customize with context-aware optional content.
  • Ensure compliance with built-in intelligence.

 

Simplicity

  • Easy to use
  • True WYSIWYG editing
  • Built-in application logic that personalizes every communication

Flexibility

  • Enable interactive, on-demand and batch production.
  • Optimize document production across channels.
  • Accept imported fonts and images, custom formats and settings.

Productivity

  • Combine data acquisition and content management.
  • Empower business users.
  • Enable real-time, on-demand correspondence.

Accuracy

  • Spell checks in a wide range of languages
  • Minimizes need for keyboard entry

Control

  • Centralize document composition and production for brand consistency.
  • Easily define workflows, roles and responsibilities.
  • Assign and manage access rights.
  • Ensure compliance with built-in intelligence.

Compatibility

  • Integrates easily with all EngageOne Communication Suite modules
  • Works with existing systems and databases

Insurance

  • Claims correspondence
  • Policyholder services
  • Underwriting information requests
  • Welcome letters and onboarding kits
  • Explanation of benefits

Financial Services

  • Credit card dispute letters
  • Loan origination correspondence
  • Confirmation notices
  • Corporate action notices
  • Account information
  • Passwords and PINs

Government

  • Taxation letters
  • Workers compensation letters

Telecommunications/Utilities

  • Customer service communications