EngageOne® Video

Evolve to video that interacts with your customers

Engagement. Evolved.

Market leaders are always looking for new ways to captivate and engage customers. That’s because customer experience matters more than ever. Your customers now require richer interactions, deeper personalization and greater access to information and options.  By leveraging a new kind of video, you can create unique, real-time video experiences that deepen relationships. It’s called EngageOne Video.

With EngageOne Video, you can:

  • Drive sales volume and velocity.
  • Service customers for less.
  • Explain bills and statements.
  • Reduce call volume.
  • Increase on-time bill payments.

Boost business, reduce costs and improve efficiencies.

Grow your sales – not your sales force.

Reach more customers faster.  Shorten your sales cycles. Expand cross-sell and upsell.

Re-imagine customer service.

Replicate your best service conversations.  Anticipate questions before they’re asked.

Educate, inform and inspire.

Explain bills and statements.  Highlight special offers.  Onboard new customers.

Add impact to your marketing.

Increase open and click-through rates.  Create a more satisfying experience.  Customize to keep customers engaged.

 

Eliminate First Bill Shock

Bills can be complex, information heavy and highly regulated. Your customers may not understand any number of charges such as pro-rata charges, advanced charges, hardware repayment fees, activation fees, regulatory fees, and taxes. The EngageOne Video pre-defined video bill explainer solution enables you to create an interactive and personalized experience for your customers to deliver clear and concise communications and effectively eliminate first bill shock. With fast time-to-value, our solution helps you retain customers and reduce call center volumes caused by billing cycles.

 

Customer Videos

ABC Health Insurance - English version

ACME Auto Insurance - English version - Quote

ACME Telecom - English version

ACME Healthcare - English version

ACME Telecom - UK English version

ACME Telecom - French version

ACME Telecom - German version

ACME Telecom - Japanese version

ACME Telecom - Swedish version

Ebisu Insurance - Japanese version

General Election - Known User

General Election - Unknown User

 

Additional Customer Video Examples

 



Business Benefits

EngageOne Video

The EngageOne Video innovative solution from Pitney Bowes allows you to leverage a new growth medium for customer engagement and enjoy data-driven results by offering customers engaging, two-way opportunities to interact with experts. Grow sales and streamline service with proven real-time video content that anticipates customer needs and customers will choose to interact with. 

Impactful

Unique, real-time experiences that deepen relationships.

• Use customer data to personalize video content.

• Respond to viewer preferences in real time.

• Reach dozens of clients or millions of prospects.

Effective

Expert interaction without the overhead.

• Captivate and inspire clients, customers, prospects and employees.

• Explain everything from statements to procedures in clear, easy-to-understand ways.

• Process complex mail with real-time, integrated, end-to-end tracking and control.

Versatile

Any audience, any category, any scale.

• Engage customers with the feel of live, one-to-one interactions.

• Combine the cost-effectiveness of email, web and mail with rich interaction options that scale.

• Easily integrate EngageOne Video into existing systems and workflows to create a seamless user experience.

Predictive

Anticipates customer needs.

• Present the best next engagement automatically.

• Empower your sales teams with simple, automated lead qualification.

Proven

Data-driven results that improve your bottom line.

• Achieve engagement levels ten times greater than standard videos.

Industry Challenges

Healthcare

A number of regulatory changes and business imperatives have created the need to engage effectively and directly with members and patients. Unfortunately, this has become increasingly difficult to do. Our platform enables you to answer policyholder questions about; bills and statements, plan enrollment and explanation of benefits.

Insurance

From property, casualty, life, annuity and specialty - and by way of each distribution channel – you need to craft custom content that speaks to a range of customer needs. This content must also drive business value and reduce costs. Our platform enables personal engagement at scale.

Telecommunications

Our Interactive Personalized video solutions have driven significant business value for many telecommunications clients including: increasing sales while minimizing acquisition costs, explaining complimentary product offerings and bundles and decreasing customer support expenses associated with bill shock.

Financial Services

Whether it's reducing customer onboarding costs, deepening relationships through growth in wallet share, or retaining current customers, you can reduce support expenses while simultaneously increasing advocacy and cross-sell opportunities.