EngageOne® Video

Evolve to video that interacts with your customers

Engagement. Evolved.

Market leaders are always looking for new ways to captivate and engage customers. That’s because customer experience matters more than ever. Your customers now require richer interactions, deeper personalization and greater access to information and options.  By leveraging a new kind of video, you can create unique, real-time video experiences that deepen relationships. It’s called EngageOne Video.

With EngageOne Video, you can:

  • Drive sales volume and velocity.
  • Service customers for less.
  • Explain bills and statements.
  • Reduce call volume.
  • Increase on-time bill payments.

devices-engageone-video

Boost business, reduce costs and improve efficiencies.

Grow your sales – not your sales force.

Reach more customers faster.  Shorten your sales cycles. Expand cross-sell and upsell.

Re-imagine customer service.

Replicate your best service conversations.  Anticipate questions before they’re asked.

Educate, inform and inspire.

Explain bills and statements.  Highlight special offers.  Onboard new customers.

Add impact to your marketing.

Increase open and click-through rates.  Create a more satisfying experience.  Customize to keep customers engaged.

 

How EngageOne Video works

We employ a three-step production process that is designed to get your service live in the shortest possible time. Our managed service provides a complete solution that can be adjusted based on your needs. It can include: creative development, implementation, video delivery, reporting, optimization and advanced analytics.

Step 1: Discovery and diagnostic questionnaire

By collaboratively completing our discovery and diagnostic questionnaire, all parties can start defining; business objectives, use case definition, roles and responsibilities, high-level scope of work, measurements for success and timelines.

Step 2: Experience workshop

Our one day session enables you to dive more deeply into the discovery and diagnostic questionnaire, and examine your;  existing collateral,  supporting data, best presentations, recruitment pitches, customer service procedures.  Every activity is designed to capture and replicate the best of your best.

Step 3: Production

Our team (or yours) creates any required graphics and shoots any necessary video, which is then edited into individual scenes. We prepare the Interactive Personalized Video experience and coordinate any integration with your systems.  Once you’ve had a chance to review the content and user experience, we make any final changes or optimizations and then activate the live service. Simply add our plug-in code to your website and you’re all set.

Analytics

Post production, you can get a detailed evaluation of your customers’ video journeys such as viewer flow, where drop offs are occurring and recommendations on where to make improvements to the video. Learn more how you can further enhance your business outcomes.

Business Benefits

The EngageOne Video innovative solution from Pitney Bowes allows you to leverage a new growth medium for customer engagement and enjoy data-driven results by offering customers engaging, two-way opportunities to interact with experts. Grow sales and streamline service with proven real-time video content that anticipates customer needs and customers will choose to interact with.

Impactful

Unique, real-time experiences that deepen relationships.

• Use customer data to personalize video content.

• Respond to viewer preferences in real time.

• Reach dozens of clients or millions of prospects.

Effective

Expert interaction without the overhead.

• Captivate and inspire clients, customers, prospects and employees.

• Explain everything from statements to procedures in clear, easy-to-understand ways.

• Process complex mail with real-time, integrated, end-to-end tracking and control.

Versatile

Any audience, any category, any scale.

• Engage customers with the feel of live, one-to-one interactions.

• Combine the cost-effectiveness of email, web and mail with rich interaction options that scale.

• Easily integrate EngageOne Video into existing systems and workflows to create a seamless user experience.

Predictive

Anticipates customer needs.

• Present the best next engagement automatically.

• Empower your sales teams with simple, automated lead qualification.

Proven

Data-driven results that improve your bottom line.

• Achieve engagement levels ten times greater than standard videos.

Industry Applications

With EngageOne® Video, you can harness the power of navigable, choice-based video that educates and guides your customers to take action. Our customizable templates deliver best practice and fast time-to-value solutions to common business processes such as customer onboarding and billing. These solutions allow you to move beyond text-heavy websites, emails and printed materials.

Healthcare

A number of regulatory changes and business imperatives have created the need to engage effectively and directly with members and patients. Unfortunately, this has become increasingly difficult to do. Our platform enables you to answer policyholder questions about; bills and statements, plan enrollment and explanation of benefits.

Healthcare Member Engagement

Insurance

From property, casualty, life, annuity and specialty - and by way of each distribution channel – you need to craft custom content that speaks to a range of customer needs. This content must also drive business value and reduce costs. Our platform enables personal engagement at scale.

EngageOne® Video Auto Insurance Onboarding Template

Insurance Customer Engagement

Telecommunications

Our Interactive Personalized video solutions have driven significant business value for many telecommunications clients including: increasing sales while minimizing acquisition costs, explaining complimentary product offerings and bundles and decreasing customer support expenses associated with bill shock.

EngageOne® Video Billing Template

Financial Services

Whether it's reducing customer onboarding costs, deepening relationships through growth in wallet share, or retaining current customers, you can reduce support expenses while simultaneously increasing advocacy and cross-sell opportunities.

EngageOne® Video Checking Account Onboarding Template

EngageOne® Video Credit Card Onboarding Template