Q.  Why are you changing lockboxes?
A.  We are changing lockboxes to better serve our customers with advanced technologies, superior quality and payment processing expertise.

 

Q.  Can I use the new addresses now?
A.  Yes, you can begin using the new addresses now.

 

Q.  Why are there separate addresses for my Pitney Bowes payments?
A.  We have set up different addresses for each of our main products and services. This facilitates correct payment application.

 

Q.  If Pitney Bowes is located in Connecticut, why am I sending payments to Pittsburgh?
A.  We have changed lockbox providers to take advantage of advanced technologies, while leveraging superior quality and remittance processing expertise.   For the most part, payments from our US customers will get to Pittsburgh and be posted to your account sooner.

 

Q.  I don't see my type of account listed. Which address should I use?
A.  Look for the address and payee name on the payment coupon of your next invoice.

 

Q.  I do not send my Pitney Bowes invoice payments to any of the "Previous Addresses" listed here - does this change impact me?
A.  Please look at your current invoice and send payments to the address indicated on your invoice payment coupon.

 

Q.  I don't see a new address on my current statement payment coupon - should I use a new address?
A.  When in doubt, send payments to the address that shows on your current invoice payment coupon.

 

Q.  I sent my check to the old address - will my payment get posted or sent back to me?
A.  Currently your payments will be processed as usual.  However, we strongly suggest you send your payments to the appropriate new address starting with your next payment.

 

Q.  Will there be any delays in posting my payments?
A.  We encourage you to start using the new addresses as soon as possible to avoid delays. In general, to avoid any kind of payment delay it is best to include your payment coupon(s) with your payment or pay online through My Account on PB.com.

 

Q.  How long will it take my ACH/Fed Wire payment to post to my account?
A.  Please allow 2 business days for payments to be received.

Q.  If I send a payment to the wrong Pitney Bowes address, will my payment be forwarded to the correct address or sent back to me?
A.  Your payments will be forwarded.  However we ask that you begin using the new correct address as soon as possible to avoid future delays in having your payments applied correctly.

 

Q.  Will you waive any late fees for payments sent to the old lockbox?
A.   Communications went out regarding the change and the remit address has been updated on the payment coupon. There should be no delays in processing your payments and you will avoid late payment fees if you send your payments to the new addresses. Late fees will not be waived if payments are sent to the old lockbox.

 

Q.  How can I best assure my payments are applied correctly?
A.  It is best to include your payment coupon(s) with your check payment(s) and provide all the information required on ACH and Wire payments. Of course, paying on PB.com using My Account is an excellent way to ensure your payments are correctly applied.

 

Q.  Do I need to use the remittance envelope that you sent me in my statement?
A.  The best way to have your payments applied as quickly as possible is to put your check and your payment coupon in the envelope that we provide you.

 

Q.  I pay using the payment coupons and envelopes you give me. Should I still update my records?
A.  The payment coupons now indicate the new addresses, which will also show through the windowed envelope. But if you're like many businesses, you also track your payments in accounting software like QuickBooks. Updating all of your records will prevent delays in payment no matter how you pay. And if you ever lose a coupon or envelope, your records will have the correct information.

 

Q. Based on my organization's payment processes, I cannot include my payment coupon with my check payment - how do I ensure my payments are applied correctly?
A. In this case, please include on your check your account number as shown on your related invoice or statement.

 

Q.  I use My Bills at PB.com to pay my invoices. Do I need to change anything?
A.  No. If you pay your bills electronically using My Bills, everything is being updated for you. (It's still a good idea to update any written records you may have, though.)

 

Q.  I use Scheduled Pay for all my Reserve Account deposits. What should I do?
A.  Nothing. If you deposit using Scheduled Pay, everything is being updated for you. (It's still a good idea to update any written records you may have, though.)

 

Q.  I would like to set up recurring payments with Pitney Bowes.  How can I do this?
A.  Recurring payments can be set up online at My Account on pb.com.  You can also set up Scheduled Payments to your Reserve Account. 

 

Q.  If I send one check for several invoices will you apply it correctly?
A.  Yes, we can apply one check to several invoices. We can do this correctly as long as you supply the payment coupons and note the amount of the payment to apply toward each individual invoice.

 

Q.  Can I pay several invoices with multiple checks and send them in one envelope?
A.  Yes you can. We just ask that you include all your payment coupons so we can apply your payments correctly.

 

Q.  How do I wire a payment to Pitney Bowes?
A.  See our Fed Wire instructions. For more general wire transfer information, contact your bank.

 

Q.  How do I make an ACH payment from my bank?
A.  See our ACH instructions. For general ACH questions, contact your bank.

 

Q. Do these address changes impact how I make payments that I send directly to the US Post Office?
A.  No these changes only affect payments you make to Pitney Bowes.

 

Q.  Is it ok to pay Pitney Bowes through  my bank's online system?
A.  Yes it is. Make special note of the payment address on your invoice(s). It is possible that if you use several Pitney Bowes products you may receive several invoices with slightly different addresses. Set each account up separately in your online banking system so the payments are directed correctly. Make sure that you note your payment with your Pitney Bowes account number. Please understand that the payment date in most online banking systems is an estimated arrival date; you'll need to allow enough time for your bank to get your payment to Pitney Bowes to avoid any unnecessary finance or late charges.

 

Q.  What is the address for overnight payments?
A.  Click here for overnight addresses.

 

Q.  Is it worth it for me to send my payment via overnight mail?
A.  In an emergency, it may be worth it for you to get your payment to us as soon as possible. Overnight mail can be a few days faster than normal mail. Normally overnight payments are posted within 2-3 business days from the mailing date.   

 

Q.  How long should my check payment normally take to post to my account?  
A.  A check payment normally posts within seven to ten calendar days from the mailing date. 

 

Q.  What is the new address for The EasyPermitPostage┬« service?
A.  The address is: EasyPermitPostage, P.O. Box 371874, Pittsburgh, PA 15250-7874.

 

Q.  What is the new address for PB ShipStreamTM Manager?
A.  The address is: PB ShipStream Manager, P.O. Box 371874, Pittsburgh, PA 15250-7874.

 

Q.  I currently pay Pitney Bowes for servicing my non Pitney Bowes office equipment - does this change impact me?
A.  No, at this time you would continue to pay to the current address that remains on your invoice payment coupons.

 

Q.  Where do I send my settlement payment for my lease?
A.   Settlement payments should be sent to the address referenced on your Settlement letter which is:
                Pitney Bowes Global Financial Services LLC
                Attn: Customer Support Services
                2225 American Drive
                Neenah, WI 54956-1005

When mailing settlement payments to this address please include your lease and schedule number on your check for proper posting to your account.

 

Q. Where do I send my buyout payment for my Lease?
A: Buyout payments should be sent to the address referenced on your buyout letter which is:

                Pitney Bowes Global Financial Services LLC
                Attn: Customer Support Services
                2225 American Drive
                Neenah, WI 54956-1005

When mailing buyout payments to this address please include your lease and schedule number on your check for proper posting to your account.

 

Q.  If I have an inquiry, where should I send a letter?
A.  All correspondences should be sent to the following address to ensure that your concern is addressed properly:
               Pitney Bowes Inc.
               Attn: Customer Support Services
               2225 American Drive, Neenah, WI 54956.

When mailing correspondence to this address please include your account number, contact name and phone number in case we have any questions about the information that has been submitted.

 

Q.  Should I return my equipment to the lease or rental payment address?
A.  No. If you lease your equipment call 1-800-732-7222. If you rent your equipment call 1-800-228-1071.

 

Q.  I am entering bankruptcy. Where should any related paperwork or payments be sent?
A.  Please e-mail any bankruptcy related correspondence to: Bankruptcy@pb.com. Payments can be sent to:
               Bankruptcy Department
               Pitney Bowes Inc.
               27 Waterview Drive
               Shelton, CT 06484.

Please have these payments submitted with your Pitney Bowes account number.

 

Q.  We are tax exempt. Where should I send my tax exempt certificate?
A.  Please fax "tax exempt" documentation to 203.749.7599. Please include your Pitney Bowes account number(s), contact name and phone number with this
documentation.

Q. What happens if I submit an ACH Payment using PPD or PPD+ format?
A. Unfortunately, we are unable to accept PPD or PPD+ ACH formats. If you submit a payment using PPD or PPD+ format your payment will be rejected. In this case, we ask that you resubmit your payment by using one of the acceptable ACH formats.

If your question has not been answered, you can call the Payment Address Change Hotline at 1-877-213-7289.