Global postal management made easy.

SendSuite® Live

SendSuite Live is a powerful yet scalable web-based solution. It’s designed to guide simple to complex shipping operations to the next level in cost management, process efficiency and compliance. This robust solution utilizes a single platform to manage all transportation-related activities. It optimizes, integrates and automates shipping processes while providing the highest degree of real-time visibility and control of your operation.

Whether you’re managing parcels from the mail center, documents from the desktop or freight from the warehouse, SendSuite Live offers the user interface and scalability to satisfy your shipping environment and requirements.

Flexible and scalable

  • A single solution that can grow with your organization's needs without the costs and learning curves associated with implementing disparate solutions throughout the company. 
  • Eliminate multiple systems by establishing a focal point to analyze your shipping business to make informed decisions.
  • Flexibility to adjust with your changing business needs or to new carrier rates without changing systems.
  • Gain upfront visibility to carrier surcharges to help you avoid or minimize unnecessary carrier fees.

Beneficial for your business

  • Automate internal business rules for control over shipping spend throughout an organization. 
  • Extensive integration ability to a variety of business systems, such as order management, ERP or CRM systems to break down information silos and create a simple error-proof process.
  • Monitor transaction costs by carrier and allocate billing to the sub account level for departmental cost center or customer account tracking purposes.
  • An intuitive user interface that eliminates manual input through automation to greatly reduce the processing errors that slow delivery.
  • Select carriers based on cost and delivery objectives

Sterling Commerce OMS and SendSuite Live: Powering Omni-Channel Fulfillment for Retail Stores

Pitney Bowes and IBM have connected IBM’s Sterling Commerce OMS with PB’s SendSuite Live to provide retailers with a seamless and flexible order-to-ship solution.

IBM Sterling Order Management System

IBM® Sterling Order Management System (OMS) provides a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. IBM Sterling Order Management enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.

SendSuite Live

SendSuite Live is a scalable parcel and logistics management solution that allows you to compare rates from multiple carriers, enforce business rules throughout the enterprise, gain visibility into global shipping operations, and optimize and streamline retail shipping operations.

Combined Solution

SendSuite Live integrates seamlessly with IBM’s Sterling OMS using a Connector. This combined solution enables retailers to balance and optimize parcel fulfillment to customers from central distribution centers and stores. Users gain a single, unified experience within the OMS application and a complete order-to-fulfillment solution that delivers:

  • greater flexibility in carrier choice, as well as flexibility in choosing shipping location – from the store, warehouse, etc.
  • enhanced ship-from-store functionality for improved customer experience
  • lower shipping costs
  • better support for distributed order management and omni-channel sourcing decisions 


Solution and Connector Overview Diagrams (PDF)