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Credit and Refunds for Postage Funds when Returning, Replacing or Upgrading a Meter
UPDATED: August 30, 2016
To comply with USPS® regulations and to maintain your security, meters must be deactivated before they are returned to Pitney Bowes. Deactivation involves transferring all postage funds from the meter back to its original funding source(s).
Depending on the method of payment you used to fund postage, your account may be credited or you may be eligible for a refund when you return equipment to Pitney Bowes. Determine whether you are eligible for a refund or a credit by confirming your account balance and the funding source for your postage account.
Confirm your account balance
Before transferring funds from a meter, check your balance:
- Online: Sign in to your account
- Call: 1-800-243-7800 and listen for the prompt to enter your 8-digit Postage By Phone (PBP) number or 16-digit Purchase Power account number, followed by the # sign
Be sure to cancel your Electronic Funds Transfer (EFT) or Schedule Pay/Automatic Clearing House (ACH) postage payments if you will no longer be using this account.
If you borrowed against Purchase Power to pay for postage and do not have a balance due, the credit for transferred funds will be applied to your account. You may submit the Refund Request Form if you will not be using the funds to fill other meters or purchase supplies.
If you borrowed against Purchase Power to pay for postage and have a balance due, the credit for transferred funds will be applied to your outstanding balance. You will not be eligible for a refund.
If you are using Purchase Power to fund your meter and you are at your credit limit, it may take up to 24 hours for the transferred funds to become available.
If your postage was paid for with a credit card, and the credit card used for the transaction is still active, refund of postage will be issued back to your credit card in accordance with merchant services rules.
For inactive or expired credit cards, you must request a refund through our website. We will take the appropriate steps to promptly process your request with the USPS upon verification that your meter has been returned to us in good condition and subject to the terms of any rental agreement and USPS regulations. We will then notify the USPS of your request.
When you prepay for postage using a Reserve Account, the credit for transferred funds will be applied to this account. You may request a refund if you will not be using the funds to fill other meters.
USPS® Prepaid Account
When you prepay for postage using a USPS account, the credit for transferred funds will be applied to that account. You may request a refund if the remaining amount is over $25.00, and you will not be using the funds to fill other meters on this account.
The USPS does not issue refund checks for postage amounts under $25. If there is less than $25 in USPS prepaid postage combined in your meter and your Postage by Phone prepaid account, you should recover your funds before you send us the meter.
Prior to deactivation:
- Use the remaining funds for mailing OR
- Print the postage balance on a tape or envelope and return it to your local Post Office. Note: Restrictions apply.
Fill out the Refund Request Form:
Once your request has been processed, a confirmation number will be sent to you via email if you fill in the optional email field on the Refund Request form. If your request has been rejected or needs further attention, Pitney Bowes will alert you via the same email address. We recommend you include your email address on the form to ensure you are updated on the status of the request.
If you are part of a bankruptcy, receivership or assignment for the benefit of creditors (only), fill out the Bankruptcy Refund Request form. Note: Allow up to three weeks for processing.