VERIFIED SOLUTIONi




Policy and Guidelines for Making Payments

UPDATED: 12 September 2016

Review the different payment options, plus guidelines and tips to help ensure your payments and deposits are credited without delay:


Checks:

  • Send checks with the payment coupon
  • Do not use staples or paper clips
  • Write your account number on the memo line of check
  • Use the window envelope provided
  • Send payments to the address on the remittance coupon that will display in the window envelope. Ensure your AP system has the same remit to address.
  • If sending multiple check payments to pay many accounts, include all payment coupons. Check payments should equal stub amounts.
  • If you send a check payment and you cannot include your coupon, add your billing account number to your check as reference
  • Remit to the correct address: review Pitney Bowes Payment Address
  • Expectations: see Account Payment Time Frames for information on mailed, wired and ACH posting time frames.

Automated Clearing House (ACH) and Fed Wire:


Online Payments:
For your convenience, Pitney Bowes offers online bill payments. All you need is your email address and the 10-digit account number (BPN or 'Business Partner Number') located at the top of your invoice to enroll and create your online profile Note: Purchase Power® account is 16-digits.

  • Register your account profile online
  • Next, Sign In and follow the prompts to enroll your Pitney Bowes account(s) in and create a payment method
  • From the My Bills screen, select the invoice or statement you wish to pay
  • Follow the prompts for completing your secure payment
  • Expectations: see Online Payment Posting Time Frames to determine when your payment will be posted to your account

Once you add your accounts in online bill pay, you can begin to get your statements electronically, set up recurring payments, view invoice history, and access previous copies found under Bill History.

Note: Lease payments made offline will show as paid online only after the due date on the invoice. If you have a rental meter you may see postage refill charges from prior billing periods that were not billed. Going forward, your postage refill charges will appear on your next Pitney Bowes invoice.


 NOTE: View News Alerts for availability updates.

Payments using our Automated Phone System:

Rental, Supplies, and Service Invoices:

  • ACH payments can be made through our automated telephone system (no charge)
  • Expectation: Payments made by 5pm ET will be processed within 24 hours. After 5pm ET, payments will be processed within 48 hours. Payments made Friday - Sunday will be posted the following Monday.

By phone with a Client Service representative:

Rental, Supplies, and Service Invoices:

  • ACH payments can be made over the phone by contacting the phone number referenced on your invoice. There is a $5.00 processing fee.
  • Expectation: Payments made by 5pm ET will be processed within 24 hours. After 5pm ET, payments will be processed within 48 hours. Payments made Friday - Sunday will be posted the following Monday. 

Purchase Power®:

  • ACH payments can be made over the phone by contacting the phone number referenced on your statement. There is a $5.00 processing fee.
  • Note: Credit and debit cards are not accepted for Purchase Power accounts
  • Expectation: Payments made by 5pm ET will be processed within 24 hours. After 5pm ET, payments will be processed within 48 hours. Payments made Friday - Sunday will be posted the following Monday. 

Notes:

  • Borderfree Marketplace Solution clients are currently unable to pay via credit card.
  • Need mailing information? Visit Pitney Bowes Payment Addresses.

 

Learn more: Improved billing experience.