Supply Return Policy

Learn about the Supply Return Policy for rules and guidelines around returning Pitney Bowes supplies purchases.

Meter, Mailing, and Shipping Consumable Return

(Examples: meter ink, postage tape, E-Z Seal Solution, etc.)

We will reimburse the price paid for products received back in resalable condition (unused/unopened) within 30 days of the purchase date unless the return is due to a defect in the product, in which event we will reimburse the price paid for products received back within six months of the purchase date. In the event of an equipment upgrade, we will reimburse the price paid for unused or unopened supplies received back in resalable condition within six months of the purchase date. Due to new USPS technology requirements, mailstation™ & mailstation2™ meters will be decertified in June 2024. Mailstation and mailstation2 ink cartridges (reorder numbers 797-0 & 797-M) are not compatible with latest generation of Pitney Bowes devices that meet the new USPS requirements. Reimbursement for unused or unopened mailstation (797-0) & mailstation2 (797-M) ink cartridges will not be accepted after June 30, 2024, regardless of purchase date. All reimbursements will be applied to the original method of payment for the product. Shipping and handling charges associated with the product (original order and return package) are the responsibility of the customer and will not be reimbursed unless the return is due to a damaged or defective product or as a result of an incorrect shipment on our part.  

Printers, Copiers, and Fax Machines Ink & Toner Returns 

  • We will reimburse the price paid for Original Equipment Manufacturers (OEM) and/or associated Pitney Bowes Brand Compatible versions of these products received back in resalable condition (unused/unopened) within 30 days of the purchase date. 
  • Shipping and handling charges associated with the product (original order and return package) are the responsibility of the customer and will not be reimbursed unless the return is due to a damaged or defective product or as a result of an incorrect shipment on our part.
  • All reimbursements will be applied to the original method of payment for the product.

See Return instructions for ink and supplies to start a return order. 

Supplies return policy effective December 31, 2023

UPDATED: January 24, 2024