Statement on Coronavirus (COVID-19)
Message from Marc Lautenbach, President and CEO
For 100-years Pitney Bowes has been guided by a core value of, “doing the right thing, the right way.” Never has it been more important to live by this principle as we respond to this unprecedented threat. Pitney Bowes is closely monitoring the impact of the coronavirus (COVID-19) at a global and local level for all business units. We are committed to doing the right thing for our employees, our clients and our partners during this time of uncertainty.
Our hearts go out to everyone who has been affected by this virus and we are grateful for the healthcare workers who are attending to the sick and working tirelessly to contain the spread. Under extremely adverse circumstances we are seeing the best in people as we unite to fight this global pandemic. The health, well-being, and safety of our employees, clients, partners and communities remain our highest priority.
We are continuously monitoring the impact of coronavirus and adhere to the recommendations from the Center for Disease Control (CDC) and World Health Organizations (WHO). For our part, we will continue to take the necessary and required steps to ensure our work environment and employees are safe and healthy. It's important to note that both the WHO and the CDC have advised that there is minimal risk of transmission of the virus from the handling of mail and packages.
Pitney Bowes and all our offices and operating centers remain open for business, but we are taking measures to reduce unnecessary exposure and population density. Our Business Continuity (BC) plans are designed to address various threats and vulnerabilities, including a response to the pandemic and high absenteeism. Strategies for responding to a pandemic are embedded within our BC plan and emergency response methodology.
We have detailed plans in place to protect our personnel and limit the spread of disease. All employees who can work from home are now doing so and meetings are being held virtually. We have suspended all client, partner and non-essential site visits to our facilities. A core team has been established to ensure the decisions we make are based on the most current information and with a focus on the well-being of each of our employees, our clients and our communities.
Despite enormous challenges the Pitney Bowes team is committed to seamlessly providing the service and support you depend on from us. We are taking the necessary steps to minimize disruption and handle potential interferences, adapting to a new way of doing business.
Our employees take pride in the work they do in helping businesses and powering commerce. The federal government’s Department of Homeland Security has designated what we do to be an essential service. As an “Essential Critical Infrastructure” provider, the sending of mail and packages is critical to our economy and we understand it’s vital to your business. Know that we are here to support your business, as we have for the last 100 years.
UPDATED March 19, 2020 11:00 pm AEST.
Pitney Bowes is closely monitoring the impact of the coronavirus (COVID-19) at a global and local ANZ level. The safety of our employees, clients and suppliers is our top priority. We are following the guidelines of the World Health Organization (WHO), the Centers for Disease Control (CDC) and local country authorities.
We are committed to seamlessly providing the service and support you depend on from us. At this time, we don’t anticipate any issues with our ability to continue to render services to our customers. Our technicians are able to assist with both remote resolve and on-premise services. If you need any service support, please contact us on 13 23 63.
It's also important to note that the WHO and the CDC have advised that there is minimal risk of transmission of the virus from the handling of mail and packages.
What Pitney Bowes is Doing:
Our Business Continuity (BC) plans are designed to address various threats and vulnerabilities, including a response to the pandemic and the potential for unforeseen high absenteeism. Strategies for responding to a pandemic are embedded within our BC plan and emergency response methodology. We have detailed plans in place to protect our personnel and limit the spread of disease. We also monitor the CDC and the WHO to ensure our response is following their guidelines.
Here is an overview of our policies and procedures related to COVID-19:
• Should there be an employee with COVID-19 symptoms, our business continuity plans will be enacted, which are robust and tailored to a specific site or situation.
• We have reviewed and re-distributed our enterprise-wide response plan.
• We are following local Australia and New Zealand authority guidelines and recommendations.
• Messaging around workplace hygiene, authoritative websites to monitor and sanitising efforts for our sites has been communicated to employees.
• Employees who are sick or have come in contact with someone who has tested positive for COVID-19, have been instructed to stay home and seek medical guidance.
• We have suspended all site visits to our operating centres globally. This applies to clients, partners and Pitney Bowes employees not officially assigned to a facility as their normal work location.
• Most of our ANZ employees are now working from home when they have the tools and technologies to do so, as we do our best to help slow the potential spread of COVID-19 in our communities.
• Most of our sales and services teams are working remotely and equipped with the tools to handle the majority of your needs virtually. Where an onsite visit is essential reach out to your Account Manager or, they will call ahead to adhere with your visitation policies and specifically for service calls they will not require a signature using iPads.
• Our webstore of course remains open 24/7 for all your supplies needs: https://www.pitneybowesdirect.com.au/