Deliver a better experience in whatever channel your customer chooses.
EngageOne Deliver makes it easier to orchestrate an end-to-end customer experience.
Make sure the right message gets to the right customer, at the right time, in the right format.
With a single platform, you can deliver a consistent message across channels, including cloud-based mailboxes and mobile apps.
Track receipt, opens, clicks, bounces, deletes and spam with an easy-to-use dashboard.
Automatically archive exact copies of each print and digital communication so customer-facing staff and self-service applications can instantly “see what the customer sees.”
Accelerate digital delivery.
- Simplify how you create and send email, SMS and push notifications.
- Reach customers where they are via cloud-based mailboxes and storage, productivity apps, payment applications and online banking.
- Administer all channels via a single, user-friendly dashboard.
- Automatically collect and track detailed event data.
- Measure performance with real-time stats and analytics.
Gain end-to-end control.
- Manage delivery channel by customer preference.
- Create rules to resend communications via alternate delivery channels in case of bouncebacks.
- Precisely orchestrate print with digital delivery.
- Encrypt messages to secure customer data.
- Ensure content integrity with digital signatures.
- Combine digital messaging with print, to track sensitive and high-value communications.
Add efficiency at every step.
- Eliminate duplicate communications.
- Improve call centre response.
- Automatically archive all communications for instant retrieval.