EngageOne® Digital Self Service

Deliver the real-time experience your customers demand

Help your customers help themselves by turning your self-service interactions into long-lasting, profitable relationships. We’ve developed a reliable solution to unburden your call centres and give customers precisely what they want: the ability to quickly find the answers they need. From instant access to customer documents to interactive billing and Interactive Personalised Video communications, EngageOne Digital Self Service from Pitney Bowes delivers a smart, seamless self-service experience.

  • Build on your existing systems and processes.
  • Add new capabilities as needs evolve.
  • Create clear, compelling, personalised interactions across channels.
  • Deliver a more engaging experience in as little as a few weeks. 

Your customers want to do more online and do it on the device of their choice. With EngageOne Digital Self Service, they can pay bills, access historical communications and find the right information fast.

77% of US online adults say that valuing their time is the most important thing a company can do to provide them with good online customer service.

40% of consumers in a global survey said they prefer self-service to human contact for their future contact with companies.

58% of consumers are satisfied with online self-service. 

Business Benefits

EngageOne Digital Self Service

Make EngageOne Digital Self Service an integral part of your organisation’s customer engagement strategy. Pitney Bowes solutions work together to deliver a more meaningful, personalised experience that keeps your customers satisfied.

Use sophisticated analytics for proactive engagement

The key to successful engagement lies in the ability to discern individual customer needs and intent. Our best next engagement capability combines account and behavioural data to determine what most interests each individual and what they are most likely to respond to. It lets you present personalised communications in real time, thus demonstrating that you understand each customer as an individual.

• Timely notifications

• Educational insights

• Targeted offers

• Appealing cross-sell and upsell

Take your business forward with exclusive self-service innovations from Pitney Bowes

Imagine a bill that explains itself and knows your name. EngageOne® Video makes it possible. It’s automation that responds to customer inputs in real time, but with a distinctly human touch.

EngageOne Video, is an Interactive Personalised Video solution which lets you present offers, bills and other customer information in a compelling, visual way. It’s a smarter way to lower costs and boost satisfaction by educating customers and answering many questions before they’re asked.

• Engage and inform prospects.

• Welcome new customers.

• Explain complex documents such as detailed bills, policies or contracts.

• Boost renewals and retention with targeted offers.

• Increase cross-sell and upsell by presenting the most relevant options.