Single Customer View

How government can improve service delivery and optimise resources.

Digital transformation provides governments with great opportunities to leverage a wealth of customer information data sitting at your fingertips. Governments that fail to leverage data effectively will be unable to keep up with the demands from their customers.

The most critical customer insights are hiding in data. When governments can unlock their data effectively to gain a full 360-degree view of their customers, they can:

  • Provide better customer service experience, tailored to individual’s needs.
  • Deliver a seamless omni-channel experience to customers, delivering the right information at the right time 
  • Improve the overall department efficiency by reducing waste and fraud.

Single Customer View

Benefits of Single Customer View:

Connect data siloes

Enrich customer data with over 350 datasets

Improve data quality

Standardise data governance across agencies

Run a comprehensive set of capabilities on a single platform.

  • Cleanse, standardise and validate data.
  • Link information to deliver new relationship insights. 
  • Make connections across any data source, whether inside or outside your organisation.
  • Enhance traditional data with vital contextual information, including location, demographics and more.
  • Predictive analytics for more powerful insight.
  • Standardise data governance across lines of business.
  • Visualise relationships with maps and graph databases.
  • Integrate insights into existing workflows and process.

Add precision to customer engagement.

  • Create more relevant, personalised and interactive experiences.
  • Automate self-service on a one-to-one basis.
  • Reduce online customer-service costs
  • Customise interactions based on the time, place and context of each engagement