Telecommunications and Utilities
Provide accurate coverage maps, acquire subscribers and confirm network quality via a 360-degree view of your network.
When you make it easy for customers to find answers to questions on their own, you’ll boost efficiency without compromising satisfaction. By combining data quality, geocoding and spatial processing – in addition to giving customers access to self-service tools – Pitney Bowes software solutions help you deliver lower costs, less churn and greater customer satisfaction.
Optimise your network
Identify and mitigate environmental barriers and problem customers.
Monetise your data
Connect siloed data and add context to customer profiles to eliminate gaps and redundancy. Automate repetitive tasks to ensure continual data quality.
Enhance subscriber interactions
Customise interactions based on context, time and place.
Acquire new subscribers
Deliver engaging, omnichannel experiences that compel customer loyalty.
Capitalise on your coverage
Coverage Mapping and Network Optimisation
Keep pace with the expansion of smartphones, streaming and the increasing need for fast data on telco networks.
Integrate powerful spatial analysis and geoprocessing, embedding precision and automation into every business process.
- Optimise network coverage planning with desktop RF propagation tools.
- Use multi-resolution raster (MRR) data to produce heavy coverage files quickly.
- Reference data to understand location of coverage.
Discover new insights from your business with data-driven mapping that you won't find in spreadsheets, pie charts or bar graphs.
Personalised Subscriber Interaction
Gain insight into customer experience. You’ll be able to drive NPS, reduce churn and improve customer experience.
Make your self-service experiences more intelligent and engaging.
- Replace costly call-centre activity with the real-time experience that your customers demand
- Personalise the onboarding of new clients and ongoing experience
- Improve customer satisfaction and retention
Create 1:1 customer interactions, drive interactive, two-way dialogue and achieve more compelling results.
Capitalise on the potential of your anonymised data
Create new revenue opportunities by producing anonymised, aggregated views of the movement of mobile devices connected with Pitney Bowes data sets.
- Boundaries and Geofences
- Points of Interest (POI)
Deliver new insight to public works planning, retail, travel and many other industries.