Improve customer centricity
Pitney Bowes solutions enable you to combine silos of data across social networks, online and mobile channels, and physical and digital transactions to build out a complete, global picture of your customers.
Capitalise on new market opportunities
Dramatically expedite time to value with multiple deployment options. Implement via the cloud or by on-premise, open interfaces and APIs hosted on the Pitney Bowes Commerce Cloud.
Make the right decision at the right time
In an increasingly mobile world, Pitney Bowes helps you build deep and rich context around the location of your customers and other business assets. By combining the power of over 350 data sets and advanced analytics, we help you achieve the ideal business insight precisely when you need it.
Increase customer engagement
Pitney Bowes enables you to deliver relevant and engaging interactions at every touchpoint across the customer lifecycle to help to drive exceptional customer experiences.
Software Solutions Portfolio
Identify high-value prospects and deepen existing customer relationships.
As the volume and complexity of managing customer data grows, our customer information management solutions help companies crush data barriers, connect hard to access information and share it across the enterprise. Pitney Bowes is recognised among the leaders who “demonstrate their commitment to customer analytics by adapting their solutions to meet clients' ever-changing data, business, and deployment needs”, according to the Forrester Wave™: Customer Analytics Solutions, Q1 2016.
- Uncover opportunity
- Enhance customer experiences
- Detect fraud
Precisely locate customers and enrich their location with relevant business context
By providing context, precision and relevance for every customer location, our Location Intelligence software solutions help companies enrich and analyse location data for enhanced business insights. A leader in The Forrester Wave™: Geospatial Analytics Tools and Platforms, Q3 2016, Pitney Bowes "offers a scalable spatial platform that GIS professionals require".
- Optimise networks
- Connect in real time
- Manage risk
Communicate with each customer in a personalised, manner across channels.
In the age of the customer, our customer engagement solutions help companies build brand loyalty, gain valuable insight and deliver the exceptional customer experience needed to secure customers for life. Recognised as a leader in the Gartner Magic Quadrant for Customer Communications Management Software, January 2017 and a winner on CRM Watchlists for three consecutive years, Pitney Bowes is committed to helping brands deliver relevant and engaging interactions across the customer lifecycle.
- Grow revenue per customer
- Enhance engagement
- Improve satisfaction
Software solutions to accelerate profitable growth, optimize regulatory compliance and mitigate risk.
In a highly competitive and regulated market, financial institutions need to differentiate themselves to increase market share and retain existing customers. They are also tasked to reduce operational expenses and to meet regulatory compliance mandates.
Software solutions to detect fraud, define coverage areas and personalise customer interactions.
With insurance companies responsible for providing coverage for millions and processing many-thousand claims each day, pristine data quality and structured management results in less fraud and a better experience for customers.
Improve the way you use data to develop and support business processes and service delivery.
Pitney Bowes technology enables entities around the world to make better decisions. The integration of software and data allows a public sector organisation to use enterprise information assets to support strategic, tactical and operational decisions.
Software solutions to improve member engagement and population health management.
Improve insight into who your members are and what drives their actions. Personalise communications to foster member satisfaction and desired behaviours and improve effectiveness at scale through digital channels.
Telco and Utilities
Provide accurate coverage maps, acquire subscribers and confirm network quality via a 360-degree view of your network.
By combining data quality, geocoding and spatial processing – in addition to giving customers access to self-service tools – Pitney Bowes software solutions help you deliver lower costs, less churn and greater customer satisfaction.
Choose precisely. Choose Pitney Bowes.
Rely on best-in-class technology with Pitney Bowes. Gain confidence with support from a global network of business and technical professionals, along with strategic partners in consulting, implementation, managed services, analytics and product training. Our world-class team approach strengthens your ability to maximise your investment and achieve your business goals/KPIs quickly.
We have extended our reach and capability through a robust network of global partners. Their value-added technology, services and expertise help ensure that we can serve you – no matter what your unique needs -- with a complete, customised solution.
Hundreds of organisations in government, financial services, insurance, healthcare, retail, telco and more trust our software solutions to advance critical digital transformation and customer experience initiatives.