Getting an Australia Post refund for damaged or incorrectly printed mail on the SendPro C

Once you print an impression, your device deducts the postage amount from the postage funds. This happens even if the printing is illegible. Therefore, it is important to:

• Ensure you select the correct value before printing postage.
• Ensure that the ink level does not get too low. Recommended: Always have a spare ink cartridge available.

For up-to-date refund guidelines, refer to the Postal Authority website.

To request a refund via Postal Authority you should:

• Collect all envelopes, wrappers and labels affected.
• Envelopes and wrappers must be presented intact (although the contents may be removed).
• Sort them by value and date order (if applicable).
• The affected mail must be at least $20 in total value.
• Make a written request to Postal Authority on your company letterhead for the value of the affected mail, quoting your licence number and, if applicable, your Postal Authority Business Credit Account number.
• Send the affected mail and the written request within six months of the metered mark(s) being made, to:
  Postal Authority
  Postage device section
  Shared Services (Metered Mail)
  GPO Box 5091
  Melbourne VIC 3001.
• Please allow up to three weeks for processing.

Conditions of refunds include:

• Refunds will not be made for metered marks that have been removed from their original envelopes or wrappers.
• Illegible metered marks will be refunded for the lowest value that the device can print.
• Eligible (legible) metered marks will be refunded at the value minus 2.5 per cent (the postage rebate).
• If you have elected to have your postage device resets charged to your Postal Authority Business Credit Account, approved refunds will be deducted from your next account statement.