Getting an Australia Post refund for damaged or incorrectly printed mail on the SendPro C
Once you print an impression, your device deducts the postage amount from the postage funds. This happens even if the printing is illegible. Therefore, it is important to:
- Ensure you select the correct value before printing postage.
- Ensure that the ink level does not get too low. Recommended: Always have a spare ink cartridge available.
For up-to-date refund guidelines, refer to the Postal Authority website.
To request a refund via Postal Authority you should:
- Collect all envelopes, wrappers and labels affected.
- Envelopes and wrappers must be presented intact (although the contents may be removed).
- Sort them by value and date order (if applicable).
- The affected mail must be at least $20 in total value.
- Make a written request to Postal Authority on your company letterhead for the value of the affected mail, quoting your licence number and, if applicable, your Postal Authority Business Credit Account number.
- Send the affected mail and the written request within six months of the metered mark(s) being made, to:
Postage device section
Shared Services (Metered Mail)
GPO Box 5091
Melbourne VIC 3001.
- Please allow up to three weeks for processing.
Conditions of refunds include:
- Refunds will not be made for metered marks that have been removed from their original envelopes or wrappers.
- Illegible metered marks will be refunded for the lowest value that the device can print.
- Eligible (legible) metered marks will be refunded at the value minus 2.5 per cent (the postage rebate).
- If you have elected to have your postage device resets charged to your Postal Authority Business Credit Account, approved refunds will be deducted from your next account statement.
UPDATED: 06 April 2022