Getting an Australia Post refund for damaged or incorrectly printed mail on the SendPro C

You can apply to Australia Post for a refund if your mail is damaged or has been printed incorrectly.
Products affected: SendPro® C (2H30)

Once you print an impression, your device deducts the postage amount from the postage funds. This happens even if the printing is illegible. Therefore, it is important to:

  • Ensure you select the correct value before printing postage.
  • Ensure that the ink level does not get too low. Recommended: Always have a spare ink cartridge available.

For up-to-date refund guidelines, refer to the Postal Authority website.

To request a refund via Postal Authority you should:

  • Collect all envelopes, wrappers and labels affected.
  • Envelopes and wrappers must be presented intact (although the contents may be removed).
  • Sort them by value and date order (if applicable).
  • The affected mail must be at least $20 in total value.
  • Make a written request to Postal Authority on your company letterhead for the value of the affected mail, quoting your licence number and, if applicable, your Postal Authority Business Credit Account number.
  • Send the affected mail and the written request within six months of the metered mark(s) being made, to:
    Postal Authority
    Postage device section
    Shared Services (Metered Mail)
    GPO Box 5091
    Melbourne VIC 3001.
  • Please allow up to three weeks for processing.

Conditions of refunds include:

  • Refunds will not be made for metered marks that have been removed from their original envelopes or wrappers.
  • Illegible metered marks will be refunded for the lowest value that the device can print.
  • Eligible (legible) metered marks will be refunded at the value minus 2.5 per cent (the postage rebate).
  • If you have elected to have your postage device resets charged to your Postal Authority Business Credit Account, approved refunds will be deducted from your next account statement.

UPDATED: 06 April 2022

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