Whitepaper: How local governments can improve service delivery and optimize resources
Digital transformation provides councils with a wealth of customer information data at their fingertips. Councils that fail to leverage data effectively will be unable to keep up with the demands from their communities.
The most critical customer insights are hiding in data. When councils can unlock this data effectively to gain a full 360-degree view of people in their communities, they can:
Provide better customer service experience, tailored to individual’s needs.
Better service council managed facilities.
Direct resources to effectively serve the communities.
Optimise infringement collections.
Improve the overall department efficiency by reducing waste and fraud.