Customer Contact & Interaction Management
Increase customer loyalty and retention by improving lines of communications.
Transform everyday communications into profit-building engagements by ensuring that each customer contact is relevant and engaging across every channel.
Customer Contact & Interaction Management Portfolio
Evolve to video that interacts with your customers.
Create unique, real-time video experiences that deepen relationships. With EngageOne Video, you can enjoy data-driven results by offering customers engaging, two-way opportunities to interact with experts. Grow sales and streamline service with proven real-time video content that anticipates customer needs, and customers will choose to interact with.
Optimize your multichannel document production through a smart, single-server solution.
Easily engage customers across every channel and every department through more relevant, cost-effective, relationship-building contacts. Comfortably control document production— interactive, batch and on-demand, paper and digital—through one, powerful, flexible server solution.
Portrait Interaction Optimizer
Convert inbound customer interactions into revenue and retention opportunities
Portrait Interaction Optimizer is a packaged application that sits behind your existing systems to provide the most accurate, targeted sales, service and retention offer, for each individual customer, at the specific moment of interaction, whatever the channel.
Spectrum Enterprise Data Integration Module
Access, connect, integrate and analyse data from a wide array of applications
Data integration, in batch or real time, requires the ability to connect to data from multiple sources either directly or through integration with existing data access technologies. The ability to join and query data from a variety of resources, while integrating with SAP and Siebel is critical.