2016 Corporate Responsibility header

We do the right thing the right way: Corporate Responsibility

Every day, we demonstrate our commitment to corporate responsibility through the way we conduct business. Our culture of integrity and shared values is fundamental to our success and has been throughout our history. We hold employees responsible for adhering to company policies and values as well as local laws and regulations.

Read letter from Marc Lautenbach, President & Chief Executive Officer.

Our core value statement, ‘We do the right thing, the right way,’ sets the tone for how we interact with our stakeholders. Our employees are committed to treating our clients, business partners, co-workers and the communities where we live and work with fairness, honesty, respect and integrity.


Values and ethics

Our values define us as individuals and as a company. Our approach to corporate responsibility is grounded in shared values. That’s proven to be a source of great strength for Pitney Bowes throughout our history.

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Risk and business continuity

We have a responsibility to our people and our clients to ensure the continuity of our business during times of crisis. We have robust systems in place to identify, prioritise and mitigate risk. This includes financial and sustainability risks.

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Pitney Bowes is committed to protecting the privacy of personal and sensitive information. We have processes and systems to protect privacy while ensuring information security. We protect the confidentiality of employee communications on sensitive matters. Our products and services are designed to: Minimise privacy risks, meet our regulatory and legal obligations and build trust in our solutions.

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To help advance our business objectives, Pitney Bowes participates in the public policy and political process in the United States in a variety of ways. We believe our activities are in our shareholders’ best interests as well as the interests of the broader marketplace.

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Pitney Bowes continued to build on its long tradition of environmental responsibility throughout 2018, as we sought ways to further reduce our environmental footprint.Over the past 50 years we have worked to minimise our waste streams, expand on our use of returnable/reusable packaging designs, maximise the use of water-based inks, evaluate ‘greener’ alternative waste-stream disposal practices and outlets, use partnerships to improve the recovery of equipment for reuse, recycling and end-of-life stewardship, employ innovative, responsible waste management vendors, and manage the remediation efforts from legacy site contamination.

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Environmental performance

We report our carbon emissions, product stewardship and recycling and waste avoidance tonnage. We do not report on hazardous wastes, air emissions or waste water discharges, as these waste streams have become either not applicable or negligible in magnitude. Our manufacturing processes consume no water, emit no air pollutants that would require a permit, and produce no hazardous wastes, though very small amounts of wastes are generated by secondary operations such as hand cleaning and touch-up repair. 

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Diversity & Inclusion

Our vision is to use diversity and inclusion as a competitive differentiator to be:

  • More responsive to global clients
  • More culturally fluent in the business needs of diverse markets, clients and decision makers
  • More attractive to the best talent
  • More adept at using multiple perspectives to innovate and solve problems
  • More productive working across countries, generations, cultures and ideas

‘Our commitment to diversity, inclusion and open markets is the right thing to do, imperative for our business and core to who Pitney Bowes has been for almost 100 years. Our company has evolved and adapted throughout almost a century of change, guided by these unassailable truths. We will continue to be vigilant to our values—and do the right thing the right way.’ Marc Lautenbach, CEO and President

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The Global Talent Management organization provides support for professional development, including offerings that improve and promote career mobility and employability. In addition, we provide programs to improve role-based proficiency and leadership competency. These programmes are delivered in a variety of formats, including leading-edge virtual/mobile offerings that are available to employees. A comprehensive set of tools is available to enable individual development planning and track progress against identified development goals. We have a strong focus on experiential employee development, supported by Functional Experience Maps for all areas of the business. 

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Health and wellness

Employees who take action to manage their health are happier and more productive. We encourage employees to do this through a health-focused culture that supports and promotes healthy actions whether employees work onsite, mobile or at home. We offer affordable access to care, and we provide a range of engaging, informative programs to make it easy for employees and their families to lead healthier lifestyles.

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Pitney Bowes values the safety of our employees, and we are committed to an injury-free workplace. We work continuously to identify, control and eliminate hazards. Our organization has adopted an EHS Management System that establishes the basic principles for a sustainable program. That enables the monitoring line-of-business performance. We engage our employees in helping us provide for a safe and healthy workplace by completing required training, serving on site-level safety and ergonomic committees and participating in incident investigations as needed.

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Doing the right thing the right way applies across everything we do, from our focus on our clients, product design, manufacturing, marketing, sales and support to the ways we manage our supply chain and other external relationships.


A Better Client Experience

In 2018, we created a client experience centre of excellence to drive a unified enterprise experience strategy. This centre of excellence partners with the business, functional and other leaders to:

  • Drive and evolve the vision, strategy and practices for enterprise client experience
  • Ensure that delivering an exceptional client experience is embedded in business and functional strategies
  • Drive an integrated approach to measuring the impacts 

We have also established business-specific client experience leadership to complement this work at the enterprise level.

Supplier Code of Conduct

Pitney Bowes is committed to the highest standards of product quality and business integrity in its dealings with suppliers, including requiring that working conditions in our supply chain are safe, that workers are treated with respect and dignity, and that manufacturing processes are environmentally and socially responsible.

To ensure our relationships with suppliers support this commitment, we provide our suppliers with a Supplier Code of Conduct. We expect our suppliers to apply the code’s standards to their own extended sources of supply engaged in the production of goods and services for Pitney Bowes.

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Supplier diversity

We believe that a diverse supplier base strengthens our business and creates competitive advantage. We seek to build relationships with diverse businesses that share our innovative, client-focused approach. Through our programs and policies, we create opportunities for diverse suppliers to compete for our business.

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Conflict Minerals

Section 1502 of the Dodd–Frank Act requires all issuers that file reports with the Securities and Exchange Commission under Sections 13(a) or 15(d) of the Exchange Act of 1934 to make certain filings and/or disclosures as to whether any tin, tantalum, tungsten or gold (‘conflict minerals’) ‘necessary to the functionality or production’ of the issuer’s products originate from the Democratic Republic of the Congo (DRC) or adjoining countries (the ‘Covered Countries’). Pitney Bowes’ Form SD and Conflict Minerals Report, in which we disclose the supply chain due diligence we undertook in 2018 to try to determine whether any conflict minerals used in our products may have originated in the DRC Covered Countries, can be viewed at pbi.bz/corporate.

CA Transparency in Supply Chains Act statement

Pitney Bowes is in compliance with California Transparency in Supply Chains Act (SB 567).

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Creating Meaningful Impact

We are dedicated to being a positive force for change and strengthening the well-being of our communities. This commitment is part of our core values and is embraced and supported by our employees across the globe.

We focus our philanthropy on literacy and education, which are essential contributors to the growth of healthy individuals, strong communities and a vibrant economy. This focus is also a natural extension of our culture, which places a high value on learning and collaboration. We support programmes for children, families and teenagers that encourage reading, address the opportunity gap, prepare people for successful employment, and enhance the capability and opportunities of the future workforce.

We also address critical community needs through support of disaster relief efforts and organisations that provide access to health and human services.

We take special pride in the enthusiastic contributions of Pitney Bowes employee volunteers who donate thousands of hours each year to help community and partner organisations in this work. We are delighted to support their diverse volunteer interests with volunteer grants and to deepen their charitable donations through the Pitney Bowes Foundation matching gifts programme.

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Local community support

We also address critical community needs through support of disaster relief efforts and organisations that provide access to health and human services.

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Employee Volunteerism at Pitney Bowes

Our employees are dedicated, enthusiastic volunteers who support a variety of community initiatives. Their involvement reflects our core values as a company as well as their own commitment to making a difference. Corporate citizenship has long been an important part of our culture and continues to enrich our business by helping us to attract talented, engaged employees. Our employees know that their efforts are appreciated by the company and the community, and are valuable catalysts for personal and professional growth.

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Community Memberships

We are members of five organisations that support the work of professionals in the field of Corporate Social Responsibility. Each has its own unique offerings and perspectives; together, they help us to bring added value to our philanthropy and community service.

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Performance 2018 Total Giving

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See our Global Reporting Initiative report for 2018.

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