SendSuite® Live

Global shipping management made easy.

SendSuite Live is a powerful yet scalable web-based solution. It’s designed to guide simple to complex shipping operations to the next level in cost management, process efficiency and compliance. This robust solution utilises a single platform to manage all transportation-related activities. It optimises, integrates and automates shipping processes while providing the highest degree of real-time visibility and control of your operation.

Whether you’re managing parcels from the mail centre, documents from the desktop or freight from the warehouse, SendSuite Live offers the user interface and scalability to satisfy your shipping environment and requirements.

accuracy icon

Don't just manage your account - control it.

Meet the challenges of managing your accounting operation.  SendSuite Live automates the process of charging back shipping expenses to client accounts or departments.  By automating this layer of complexity and risk, your accountants can rest easy.  

package icon

Realize a smart fit for every business.

No matter what you sell or to whom you serve, everyone ships. SendSuite Live offers the functionality and ease of use for organizations of any size, from small to enterprise shippers. 

Achieve new levels of visibility.

Gain enhanced compliance, control and visibility by establishing corporate guidelines for self-service shipping throughout your organisation. 

Gain efficiency from anywhere.

Whether your employees are based within your office or working remotely, SendSuite Live provides them with the access and the flexibility to ship from anywhere and the ability to choose carriers and services to meet their unique needs.

Business Benefits

Flexible and scalable

  • A single solution that can grow with your organization's needs without the costs and learning curves associated with implementing disparate solutions throughout the company.
  • Eliminate multiple systems by establishing a focal point to analyze your shipping business.  This focal point enables the ability for more informed decisions.
  • Flexibility to adjust with your changing business needs or to new carrier rates without changing systems.
  • Gain upfront visibility to carrier surcharges to help you minimize and/or avoid unnecessary carrier fees.

Integrate with business processes

  • Automate internal business rules for control over shipping spend throughout an organization.
  • Extensive integration ability to a variety of business systems, such as order management, ERP or CRM systems.   Now, you can break down information silos and create a simple error-proof process.
  • Monitor transaction costs by carrier and allocate billing to the sub account level for departmental cost centre or customer account tracking purposes.
  • Greatly reduce the processing errors that slow delivery via our intuitive user interface that eliminates manual input through automation.
  • Select carriers based on cost and delivery objectives.


IBM Sterling Commerce OMS and SendSuite Live: Powering omnichannel fulfilment for retail stores

  • Pitney Bowes and IBM have connected IBM’s Sterling Commerce OMS with SendSuite Live giving retailers a seamless and flexible order-to-ship solution.  This combined solution enables retailers to balance and optimize parcel fulfilment to customers from central distribution centres and stores. Users gain a single, unified experience within the OMS application and a complete order-to-fulfilment solution that delivers:
  • Greater flexibility in carrier choice, and choosing shipping location choice (e.g. from the store, warehouse, etc.).
  • Enhanced ship-from-store functionality for improved customer experience.
  • Lower shipping costs.
  • Better support for distributed order management and omnichannel sourcing decisions.

Products in this series