Voiding a label in SendPro Online

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Products affected: SendPro® Online

You can void a shipping label so that its cost will not be applied to your invoice.

The Void button is not available if:

  • The label is older than 30 days (UPS and FedEx)
  • A FedEx manifest has been printed (FedEx only)

To void a label:

  1. Select History > Void a label.
  2. Select the shipment, then select Void Label.
  3. Select the box to certify that you will not use the label.
  4. Select Yes to void the label.

To void a label immediately after printing it:

  1. At the top of the SendPro Home screen, below the label you just printed, select Void Label.
  2. Select the box to certify that you will not use the label.
  3. Select Yes to void the label.

When you request a refund for Canada Post shipping labels, the postage amount is credited to your or Canada Post account. Your or Canada Post bill will list both your postage charges and voided shipping labels (credits). If you use a voided shipping label, the credit will be reversed and a “use of a voided label” penalty will be applied and will appear on your bill.

UPDATED: 07 June 2021