Error Code: 0815, How to resolve on the DM400, DM500 and more

print
Products affected: DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™

Issue

The meter displays error code 0815 and may not print.

Cause

There is a missing or corrupt rate file in the meter.

Resolution

You may be able to clear the error by simply restarting your meter and getting a download. Here are the steps to follow for a safe restart and getting a download:
  1. Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off
  2. Wait one minute then turn the power back on
  3. Press Menu
  4. Select Setup
  5. Press the Down Arrow
  6. Select Updates and Add-Ons
  7. Select Check for Updates
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: June 11, 2015