Error 1338 on the DM800-DM1100

print
Products affected: DM800™, DM800i™, DM900™, DM1000™, and DM1100™

Issue

The meter displays error code 1338 and will not print.

Cause

A failure with an internal component prevents normal operation of the meter.

Resolution

You may be able to clear the error by restarting your meter. Follow these steps for a safe restart:
  1. Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off.
  2. ​Wait one minute, then turn the power switch back on.​

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: August 03, 2018