"We could not process your payment" message in SendPro Online

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Products affected: SendPro® Online

Issue

When adding postage in SendPro Online, the message "We could not process your payment" is displayed.

Cause

There are not enough funds available in your Pitney Bowes or .

Resolution

If the balance in your is less than the amount you are trying to add, add funds to your .

If the available credit in your  is less than the amount you are trying to add, make a payment on your , or request a Purchase Power credit limit increase through Pitney Bowes.

UPDATED: April 13, 2021