When creating a shipping label in SendPro Online, the message "Oops — something went wrong" appears.
Note: If you receive this error when viewing your Shipping History, clear the SendPro Online software cache. For instructions, see:
his error can be caused by several different things.
Office 365 integration is enabled in SendPro and there is a problem with your Office 365 account.
Contact Pitney Bowes technical support using the Contact Us options below.
The international postal code and province for the recipient do not match. Verify that the recipient's postal code and province are correct.
(Connect+/SendPro P-Series only) This occurs when both an 8.5 x 11" report printer and a 4 x 6" thermal printer are plugged in at the same time. Disconnect the printer that is not in use.
The value of the QTY field on the international customs form is too large. For example, if you are sending 1000 screws and enter QTY 1000 and an item description of SCREWS. Instead, change the description to "1 bag of 1000 screws" and the QTY to 1.
Your Office 365 security token has expired in SendPro Online.
Your FedEx or UPS account is not authorized to do transactions. Contact FedEx or UPS regarding the status of your account.
The international postal code and province for the recipient do not match. Verify that the recipient's postal code and province are correct.
The class you have chosen is not a valid class per the carrier for the recipient address. Select a different class, or contact the carrier for more information.
The customs form has a maximum of 30 lines of itemization. Condense your itemization to fit within this limit.
There may be an issue with your FedEx account. Contact FedEx regarding the status of your FedEx account.
When using international large envelopes (any class), the What kinds of items are in your shipment field on the Customs Form must be Documents. Change the What kinds of items are in your shipment field to Documents.
When using international large envelopes (any class), the What kinds of items are in your shipment field on the Customs Form must be Documents. Change the What kinds of items are in your shipment field to Documents.
The quantity of items on the Customs Form is too high to properly calculate the item weight or item cost. Consolidate the high-quantity item listing to Quantity: 1 and change the item description to reflect the item bundle. For example, "1 bag of 1000 screws".
The Sender address must contain either a Company or a First and Last Name. If using the Name field, two words are required (first name and last name). Alternately, you can use the Company field only and leave the Name field blank.
Contact Pitney Bowes technical support using the Contact Us options below.
Contact Pitney Bowes technical support using the Contact Us options below.
The Sender address must contain either a Company or a First and Last Name. If using the Name field, two words are required (first name and last name). Alternately, you can use the Company field only and leave the Name field blank.
Your Sender address contains invalid data or is corrupted.
UPDATED: January 25, 2021