"The username you provided was not recognized. Please try again." message in SendPro Online

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Products affected: SendPro® Online

Issue

When signing in to SendPro Online, the message "The username you provided was not recognized. Please try again." is displayed.

Cause

The username being used is not a valid username for SendPro.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: 25 January 2021