"You don't have the right printer connected for your label size." message in SendPro Online

The message "You don't have the right printer connected for your label size." occurs because a UPS declared value label must be printed on an 8.5 x 11 sheet of paper along with its form.

Products affected: SendPro® Online

Issue

When trying to print a UPS declared value label, the following message is displayed:

You don't have the right printer connected for your label size.

To print labels from your Connect+ you'll need to hook up either a desktop printer or a label printer.

Cause

A UPS declared value label cannot be printed on a 4x6 label printer because it requires a form. The label and form must be printed together on an 8.5 x 11 sheet of paper. The label and form cannot be printed as two separate actions.

Resolution

Print the label and form on a sheet of 8.5 x 11 paper:

If you have a laser printer connected to your Connect+®, you can use it to print the label, or print the label from SendPro Online on a computer.
If you do not have a laser printer connected to your Connect+, create and print the label from SendPro Online on a computer.

UPDATED: 07 June 2021

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