"You don't have the right printer connected for your label size." message in SendPro Online

print
Products affected: SendPro® Online

Issue

When trying to print a UPS declared value label, the following message is displayed:

You don't have the right printer connected for your label size.

To print labels from your Connect+ you'll need to hook up either a desktop printer or a label printer.

Cause

A UPS declared value label cannot be printed on a 4x6 label printer because it requires a form. The label and form must be printed together on an 8.5 x 11 sheet of paper. The label and form cannot be printed as two separate actions.

Resolution

Print the label and form on a sheet of 8.5 x 11 paper:

  • If you have a laser printer connected to your Connect+®, you can use it to print the label, or print the label from SendPro Online on a computer.
  • If you do not have a laser printer connected to your Connect+, create and print the label from SendPro Online on a computer.

UPDATED: January 25, 2021