How to change phone number in DM400, DM500, and more

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Products affected: DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™,DM1100™, and DM Infinity™
When a modem meter is trying to dial into the PB Postage data center, it may receive the error messages Data center busy or Connection dropped. When this occurs, you may need to change the phone number the meter is using. This may help the connection process.

Note: A prefix should not be entered in with the phone number.
  1. Press Menu
  2. Select Setup
  3. Press the down arrow , and select Phone/Network Set Up
  4. Select PB Phone Number
  5. Press the CE/C (Back) button to clear the current number
  6. Type in the phone number. You may use one of these phone number:
  • Primary 1-844-449-7224
  • Alternate 1-844-449-7223
  1. Press the Enter/Yes button
  2. Press the CE/C (Back) button until back at the Ready Screen

UPDATED: February 11, 2021