Error code 1314: how to resolve on the DM500, DM550, and more
Products affected:DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™
The meter displays error code 1314, and the meter may not run mail.
The mail path sensor failed to see trail-edge of the material.
Reboot the meter and clean the mail path:
Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off
Wait one minute then turn the power switch back on
Check for jams and blow out with non-flammable compressed air
With a soft cloth, clean the black Transport sensors in the transport area
DM800, DM900, DM1000 - sensor is located on the right side of the skis and straight back between the transport rollers and above the white ribbon cable with red stripes <or> locate the "peg" that the transport release lever attaches to and the sensor will be right below the "peg"
DM500, DM550, DM800i - lower the Transport using the Transport Release Knob. The sensor is located on the rear wall behind where the base and printer are attached together
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.