Error code 1314: how to resolve on the DM500, DM550, and more
Products affected:DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™
Issue
The meter displays error code 1314, and the meter may not run mail.
Cause
The mail path sensor failed to see trail-edge of the material.
Resolution
Reboot the meter and clean the mail path: 
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
- Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off
- Wait one minute then turn the power switch back on
- Check for jams and blow out with non-flammable compressed air
- With a soft cloth, clean the black Transport sensors in the transport area
- DM800, DM900, DM1000 - sensor is located on the right side of the skis and straight back between the transport rollers and above the white ribbon cable with red stripes <or> locate the "peg" that the transport release lever attaches to and the sensor will be right below the "peg"
- DM500, DM550, DM800i - lower the Transport using the Transport Release Knob. The sensor is located on the rear wall behind where the base and printer are attached together
UPDATED: May 14, 2015
