Error Code: 1315, How to resolve on the DM400, DM500 and more

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Products affected: DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™

Issue

The meter displays error code 1315, and will not run.

Cause

A feeder motor bind has been detected.

Resolution

You may be able to clear the error by rebooting your machine
  1. Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off
  2. Wait one minute, then turn the power switch back on
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: May 15, 2015