Low Battery message on the DM500, DM550, DM800, DM800i, DM900, DM1000, and DM1100

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Products affected: DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, DM1100™, and DM Infinity™

Issue

The message UIC Battery low, PSD Battery low or Urgent Battery Low displays on the meter Home screen.

Cause

The internal battery is nearing the end of its life.

Resolution

The message UIC Battery Low, PSD Battery Low or Urgent Battery Warning means your battery must be replaced. Meter operation may not be possible until this important part of your meter is fixed.

Contact customer support as soon as any battery warning message displays. Once you make a service request, you may be able to clear the message temporarily by press the clear button (C/CE). 

If your issue is not resolved, you may be able to clear the message temporarily by restarting your meter. Follow these steps for a safe restart:
  1. Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off
  2. Wait one minute, then turn the power switch back on
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: September 19, 2018