Error 12A5: How to resolve on the DM800, DM800i, and more
Products affected: DM800™, DM800i™, DM900™, DM1000™, and DM1100™
Issue
The meter displays error code 12A5 and may not print.
Cause
These error indicates the WOW is out of calibration and will not function. It can occur because:
- Pieces of paper are stuck in the WOW
- The mail piece too thick was attempted to be fed through the machine
- Customer was leaning on cover or skis while feeding mail in WOW mode
- Machine was moved and now is not level or on an unstable table. When moved, the machine has to be tested and re-calibrated by a rep
Resolution
Note: If paper pieces were found or if pressure being applied on the machine while in operation, the error can be cleared and tested as a success.
- Turn machine off, lift transport lever and check for pieces of paper or debris
- Blow out with non-flammable compressed air
- Lock transport lever back in place
- Leave machine off for one minute to clear the error
UPDATED: May 14, 2015
