Error 12A5: How to resolve on the DM800, DM800i, and more

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Products affected: DM800, DM800i, DM900, DM1000™, and DM1100™

Issue

The meter displays error code 12A5 and may not print.

Cause

These error indicates the WOW is out of calibration and will not function.  It can occur because:
  • Pieces of paper are stuck in the WOW 
  • The mail piece too thick was attempted to be fed through the machine 
  • Customer was leaning on cover or skis while feeding mail in WOW mode 
  • Machine was moved and now is not level or on an unstable table.  When moved, the machine has to be tested and re-calibrated by a rep 

Resolution

Note:  If paper pieces were found or if pressure being applied on the machine while in operation, the error can be cleared and tested as a success. 
  1. Turn machine off, lift transport lever and check for pieces of paper or debris
  2. Blow out with non-flammable compressed air
  3. Lock transport lever back in place
  4. Leave machine off for one minute to clear the error
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: May 14, 2015