"You Have Not Completed Your Account Registration" in SendPro Online

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Products affected: SendPro® Online

Issue

When signing in to SendPro Online, the message "You have not completed your account registration" is displayed.

Cause

The username being used is inactive.

Resolution

In the message, there is a "Resend email" option. Select Resend email to resend the registration email. Follow the prompts in the email to activate the SendPro Online account.

UPDATED: 04 June 2021