Shipping label missing image components or text when printed in SendPro Online

Learn how to resolve when shipping labels are missing image components or text when printed in SendPro Online.
Products affected: SendPro® Online

Issue

A 4x6 shipping label displays correctly in Adobe Reader, but when printed, some image components are missing (barcode, indicia, Canada Post logo, etc.), or some letters or text appears as empty boxes.

Cause

There may be issues with the Adobe Reader settings.

Resolution

If the PDF displays correctly but prints on a paper printer incorrectly, it's most often an issue with Adobe Reader or the printer driver.

  1. Ensure that your Adobe Reader is up to date by visiting Adobe's website and installing the latest version of Adobe Reader.
  2. Update your printer driver through the printer manufacturer's website.

If updating Adobe Reader or the printer driver software does not fix the problem, try changing the following setting in Adobe Reader:

  1. When printing a 4x6 label in Adobe Reader, click the Advanced button in the printer selection window.
  2. Check the Print as image box and click OK.

UPDATED: 14 August 2021

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