Error Code: 337, How to resolve on the DM400, DM500, and more

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Products affected: DM400™, DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™ and DM Infinity™ 

Issue

The meter displays error message 'Infrastructure Error: Service 2, Error Code 337/22, PSD Status B008027' and will not refill postage.

Cause

You have exceeded your monthly refill budget.

Resolution

Try to refill your meter for a lower amount.

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time to check on your budget amount.  Have your model number ready.

UPDATED: March 25, 2015