How to resolve tape feeding and jamming issues on the DM400, DM500, and more

Products affected: DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™

Tape is not feeding out of the machine and jamming inside.

Check tape condition and possible causes:

Incorrect tape is being used (#610-7, #627-8 or 627-2C)
- 610-7 (DM400)
- 610-7 or 627-8 (DM500, DM550)
- 627-8 or 627-2C (DM800, DM800i, DM900, DM1000, or DM1100)
Leading edge of the tape does not have adhesive exposed or is rolled or folded under
Tape roll is near empty with pink stripe. Install New Roll
Tape roll is empty with black stripe. Install New Roll

Press Menu
Select Maintenance
Select Unload Tape
Lift the top feed cover to expose the tape and remove it. If the tape fails to release, gently pull it out.
Cut off portion of the tape that is rolled over or crimped. Ensure the leading edge of the tape is completely covered with protective backing and has a clean straight cut.
Turn the machine Off

Note: The power switch is located on the left side of the machine near where the power cord plugs in

Using non-flammable compressed air, blow into the tape track entry slot
Power the machine back ON and reinstall the tape
1. Press Menu
2. Select Maintenance
3. Select Load Tape
Close the top feed cover
Perform a test by running multiple $0 tapes:
1. Select Class
2. Select Other
3. Select Date Correction

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: September 25, 2015