Error 2A3F, how to resolve on the DM475C, DM500, and more

print
Products affected: DM475™, DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™

Issue

The meter shows error code 2A3F and will not run mail.

Cause

There is a width sensor error.

Resolution

You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Turn the power off with the power switch, located near power cord; wait for the display to turn off
  2. Wait one minute, then turn the power switch back on
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: June 15, 2015