Error Code: 1331 How to resolve on the DM400, DM500 and more

Products affected: DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™


The meter displays error code 1331 and will not print tapes.


There is a problem with the tape cutter.


There may be a jam in the tape track, follow these steps to check for and clear any jam:
  1. Check for debris and jabs in and around the tape exit
  2. Remove and reload the tape
  3. Ensure that the Wet/Dry lever is all the way down if using self-adhesive tapes
You may be able to clear the error by simply restarting your meter.  Here are the steps to follow for a safe restart:
  1. Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off
  2. Wait one minute, then turn the power switch back on 
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: June 15, 2015