Error: 1250, how to resolve on the DM400, DM500 ad more

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Products affected: DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™

Issue

The meter shows error code 1250 and will not run.

Cause

Meter has detected mail in the feeder.

Resolution

You may be able to clear the error by restarting your meter and clearing the mail feed deck.
  1. Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off
  2. Lift the top cover(s)
  3. Remove the mail from the feed deck
  4. Remove any visible paper fragments from feed deck
  5. Lift all roller/belt levers to open the feed deck
  6. Use non-flammable compressed air, working from the left side of the machine to the exit, blow onto the feed deck that the envelopes/tape sheets travel on
Note: Make sure to spend enough time in this step to ensure that dust and debris are removed
  1. Close all roller/belt levers and the top cover(s) then turn the power switch back on
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: June 16, 2015