Error Code: 1313, How to resolve on the DM400, DM500 and more

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Products affected: DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™

Issue

The meter displays error code 1313 and will not run mail.

Cause

A failure with an internal component is preventing normal operation of the meter.

Resolution

You may be able to clear the error by simply restarting your meter and cleaning the sensors.  Here are the steps to follow for a safe restart:
  1. Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off
  2. Using non-flammable compressed air and working from the left side of the machine to the exit, blow onto the feed deck that the envelopes travel on
  3. Wipe down any black sensors with a lint free cloth
  4. Wait one minute then turn the power switch back on
If your issue is not resolved, please contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: June 15, 2015