Error Code: 1962, How to resolve on the DM400, DM500 and more

print
Products affected: DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™

Issue

The meter displays error code 1962 and will not print.

Cause

The print carriage cannot move freely.

Resolution

Open the printer cover, and look for any mail pieces or debris that may be blocking the print carriage.  If there is nothing blocking the carriage, a reboot may fix the issue. Here are the steps to follow for a safe restart:
  1. Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off
  2. Wait one minute, then turn the power switch back on
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: August 04, 2016