There is no option for attached scale when pressing mode.
The meter is not detecting the scale.
- Power mailing system off with the power switch, located on the left side of the equipment; wait for the display to turn off
- If the scale is a MP30 or MP49 platform scale:
- Check cable connections to scale and USB port on mailing system
- Unplug and plug back in to ensure connections are tight
- You may also try plugging the cable into another available USB port on the machine
- If the scale is an integrated tray on a DM500 or DM800i:
- Remove tray and reseat it to ensure it is in proper position
- Push the left and right side of the mailing machine together to ensure tight fit (DM500, DM550 and DM800i only)
- Power mailing system on
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: October 02, 2015