Error code 3168, how to resolve on the DM400, DM500 and more

Products affected: DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™

The meter displays error code 3168, and will not print.

The internal printer has encountered an error. The Print Head Controller is not responding.

You may be able to clear the error by rebooting your machine:

Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off
Wait one minute then turn the power switch back on

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: May 18, 2015