Error Code: 1965, How to resolve on the DM400, DM500 and more

print
Products affected: DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, and DM1100™

Issue

The meter displays error code 1965 and will not print.

Cause

A cover is open.

Resolution

Make sure all blue jam release handles are closed and all covers and completely shut.
You may be able to clear the error by simply restarting your meter.  Here are the steps to follow for a safe restart:
  1. Turn the power off with the power switch, located on the left side of the equipment; wait for the display to turn off
  2. Wait one minute, then turn the power switch back on
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: June 15, 2015